Crystal E. Mccorkle
Enterprise Account Manager
Denver, CO · (303) 555 0114 · name@example.com · linkedin.com/in/crystalemccorkle
Key Qualifications
EXPERIENCE
Eleven years in software account management and customer success
INDUSTRIES
Business software, data infrastructure, professional services
SPECIALTIES
Renewals, expansion selling, executive business reviews, churn recovery
SYSTEMS
Salesforce, Gainsight, HubSpot, Tableau, Zendesk
CREDENTIALS
Salesforce Certified Administrator, Strategic Account Management Association
EDUCATION
Bachelor of Arts in communication, University of Colorado Boulder
Executive Summary
Enterprise account manager with eleven years guiding software renewals and expansion for mid market and enterprise customers across the Mountain West. Known for turning quiet accounts into reference customers through disciplined quarterly business reviews, honest risk flagging and close partnership with product and support teams. Carries a book of forty two accounts worth nineteen million dollars.
Signature Achievements
- Grew a book of forty two accounts from fourteen million dollars to nineteen million dollars in annual recurring revenue over three years.
- Held gross renewal rate at ninety four percent through a pricing change that raised list rates twelve percent.
- Recovered seven at risk accounts worth two point one million dollars by building joint recovery plans with engineering leadership.
- Sourced two point four million dollars in expansion revenue by mapping unused product modules to stated customer goals.
- Cut average escalation resolution time from nine days to three by creating a shared triage channel with support.
- Produced eleven customer reference stories that the sales team used in competitive deals across the region.
Professional Experience
Enterprise Account Manager
Ridgeline Data Systems, Denver, CO 2021 to present
Book of forty two enterprise accounts across Colorado, Utah and New Mexico for a data platform company of six hundred employees.
- Run quarterly business reviews with customer executives, tying platform adoption to the outcomes each sponsor is measured on.
- Build annual account plans with named expansion targets, renewal risk ratings and clear owner assignments.
- Partner with solution engineers on technical health checks that surface adoption gaps before renewal conversations begin.
- Negotiate multiyear agreements in the two hundred thousand to nine hundred thousand dollar range with procurement and legal.
Account Manager
Alpine Ledger Software, Boulder, CO 2017 to 2021
Sixty mid market accounts for a workforce scheduling vendor serving hospitality and retail operators.
- Owned renewal forecasting for a four million dollar territory and reported weekly to the vice president of customer success.
- Introduced a health scoring model using product usage data that flagged churn risk sixty days earlier than before.
- Trained nine new account managers on the onboarding playbook and reviewed their first renewal calls.
Customer Success Associate
Front Range Analytics Group, Fort Collins, CO 2015 to 2017
Shared portfolio of small business subscribers at an analytics reporting startup of thirty people.
- Handled onboarding for roughly one hundred twenty new subscribers each quarter, from kickoff call to first published report.
- Answered configuration questions and wrote help articles that reduced repeat tickets on the two most common issues.
- Kept account notes and renewal dates current in Salesforce so the team could see risk at a glance.
Licensure and Certification
Salesforce Certified Administrator
Member, Strategic Account Management Association
Education
Bachelor of Arts in communication, University of Colorado Boulder, 2015
Core Skills
Renewal negotiation · Account planning · Expansion selling · Executive relationships · Churn analysis · Business reviews · Salesforce reporting · Cross functional coordination · Forecast accuracy · Customer onboarding