Bryce F. Nussman
Community Manager, Player Community
Louisville, KY · (502) 555 0138 · name@example.com · linkedin.com/in/brycefnussman
Key Qualifications
EXPERIENCE
Eight years in gaming community management and social media
INDUSTRIES
Video games, interactive entertainment, streaming platforms
SPECIALTIES
Moderation policy, player advocacy, launch communications, creator programs
SYSTEMS
Discord, Sprout Social, Zendesk, Reddit, Jira
CREDENTIALS
Community management certification, The Community Roundtable
EDUCATION
Bachelor of Arts in digital media, University of Louisville
Executive Summary
Community manager for an independent game studio, running player forums, chat servers and social channels through three title launches. Eight years moderating and building communities that stay civil under pressure. Leads a volunteer moderator team of twenty two and a player base of four hundred thousand active members.
Signature Achievements
- Grew the chat community from ninety thousand to four hundred thousand members across three title launches.
- Reduced moderation response time from six hours to under forty minutes with a volunteer rotation.
- Turned a difficult update backlash into a published change list that recovered sentiment within two weeks.
- Built a creator program of one hundred forty streamers that generated eighteen million views in a year.
- Routed player feedback that led to eleven shipped changes across the following two updates.
- Cut reported harassment incidents thirty seven percent after rewriting the community code of conduct.
Professional Experience
Community Manager
Derby City Interactive, Louisville, KY 2021 to present
Player community across chat, forums and social channels for an independent studio of ninety people.
- Lead a volunteer moderator team of twenty two through recruiting, training and weekly check ins.
- Write launch and patch communications with the development team and post them before players find problems.
- Run the creator program from application review through key distribution and performance reporting.
- Summarize player sentiment weekly and carry the strongest themes to the production team.
- Set the annual community calendar covering events, contests, developer sessions and holiday activities.
Social Media Specialist
Ohio Valley Game Works, Cincinnati, OH 2018 to 2021
Social channels and community events for a mobile game publisher with four live titles.
- Published across four social channels daily and grew combined followers from sixty thousand to two hundred thousand.
- Organized twelve community events including tournaments and developer question sessions.
- Handled first line player complaints on social and escalated confirmed bugs to support.
- Managed the player artwork and video submission program, publishing the strongest work weekly.
Community Moderator
Bluegrass Arcade Network, Lexington, KY 2017 to 2018
Forum moderation for a regional gaming events organization.
- Moderated posts and enforced conduct rules across three active discussion boards.
- Welcomed new members and answered questions about upcoming tournaments.
- Escalated repeated rule breaking to the events director with documented examples attached.
Licensure and Certification
Community management certification, The Community Roundtable
Education
Bachelor of Arts in digital media, University of Louisville, 2017
Core Skills
Moderation policy · Volunteer leadership · Launch communications · Creator programs · Sentiment reporting · Crisis response · Forum management · Player advocacy · Social publishing · Conflict resolution · Community calendars · Volunteer recruitment