Alyssa R. Ingle
Human Resources Operations Manager, Specialty retail
Denton, TX · (940) 555 0151 · name@example.com · linkedin.com/in/alyssaringle
Key Qualifications
EXPERIENCE
Fourteen years in human resources, seven leading operations and shared services
INDUSTRIES
Specialty retail, grocery
SPECIALTIES
Shared services delivery, process design, human resources information system ownership, vendor management
SYSTEMS
Workday, ServiceNow human resources service delivery, ADP payroll, Microsoft Power BI
CREDENTIALS
Society for Human Resource Management Senior Certified Professional; Senior Professional in Human Resources, Human Resource Certification Institute
EDUCATION
Bachelor of Business Administration in management, University of North Texas
Results at a Glance
4,500
Employee cases
51%
Percent by rewriting
$168
Dollars over three
41
Manual handoffs
Executive Summary
Runs human resources operations for a specialty retail chain of 9,000 employees, leading a shared services team of eleven. Owns the service center, the human resources information system and every process that touches an employee record. Fourteen years in human resources, seven of them in operations.
Signature Achievements
- Leads a shared services team of eleven handling about 4,500 employee cases a month for 9,000 employees at 320 stores.
- Raised first contact resolution from 51 percent to 78 percent by rewriting the knowledge base and retraining the team.
- Cut the cost of human resources service delivery per employee from 168 dollars to 121 dollars over three years.
- Led the move from three payroll and human resources platforms onto one, retiring two systems and 41 manual handoffs.
- Integrated two acquired chains totaling 1,400 employees into the human resources systems and processes inside 90 days each.
- Built the compliance calendar and audit routine that closed 14 recurring findings on records, notices and filings.
Professional Experience
Human Resources Operations Manager
Trinity River Retail Group, Denton, TX 2020 to present
Leads human resources operations and shared services for a specialty retailer with 9,000 employees at 320 locations in eight states.
- Manages eleven staff across the service center, human resources information system administration and records.
- Owns the service model, case categories, escalation rules and the targets the team is measured against.
- Runs Workday configuration, release testing and the annual security role review.
- Manages the relationships and contracts with the payroll, screening and benefits administration vendors.
- Designs and documents the processes for hiring, changes, leave intake and separations across the chain.
- Reports service volume, resolution time and data quality to the vice president of human resources each month.
Human Resources Shared Services Supervisor
Lone Star Grocers Company, Arlington, TX 2016 to 2020
Supervised a team of six supporting 5,500 employees at a regional grocery chain.
- Managed the employee call center, tier one case handling and escalations.
- Standardized onboarding and separation processes across 60 stores.
- Ran the annual open enrollment operation, including the enrollment help line.
Human Resources Specialist, Systems
Cross Timbers Home Supply, Denton, TX 2012 to 2016
Systems and reporting for a home improvement retailer with 2,000 employees.
- Administered the human resources information system and produced management reporting.
- Supported a payroll provider change, including data migration and testing.
Licensure and Certification
Society for Human Resource Management Senior Certified Professional, 2019
Senior Professional in Human Resources, Human Resource Certification Institute, 2017
Education
Bachelor of Business Administration in management, University of North Texas, 2012
Core Skills
Shared services leadership · Human resources process design · Human resources information system ownership · Case management and service targets · Vendor and contract management · System consolidation · Acquisition integration · Compliance calendar · Workforce data quality · Team development