Courtney C. Quesenberry
Human Resources Business Partner, Transportation warehousing
High Point, NC · (336) 555 0143 · name@example.com · linkedin.com/in/courtneycquesenberry
Key Qualifications
EXPERIENCE
Twelve years in human resources, six as a business partner to operations leadership
INDUSTRIES
Transportation and warehousing, third party logistics
SPECIALTIES
Workforce planning, organizational design, leadership coaching, talent review, restructuring
SYSTEMS
Workday, Visier workforce analytics, Microsoft Power BI, Microsoft Excel
CREDENTIALS
Society for Human Resource Management Senior Certified Professional; Senior Professional in Human Resources, Human Resource Certification Institute
EDUCATION
Master of Science in human resource management, North Carolina Agricultural and Technical State University
Results at a Glance
2,400
Employees at distribution
640
People over eighteen
71%
Percent over three
11
Positions and shortened
Executive Summary
Business partner to the operations leadership team of a transportation and warehousing company, covering 2,400 employees at 14 sites. Sits in the operating reviews, owns the workforce plan, and is the person the vice president calls before a decision rather than after. Twelve years in human resources.
Signature Achievements
- Partners with a vice president and seven direct reports covering 2,400 employees at 14 distribution and transportation sites.
- Built the workforce plan that supported opening three new facilities, hiring 640 people over eighteen months without missing a launch date.
- Cut annualized hourly turnover across the network from 71 percent to 48 percent over three years by changing the shift structure and the first thirty days.
- Redesigned the site leadership structure from four layers to three, which removed 11 positions and shortened decision time on operational issues.
- Ran the talent review that identified 22 successors for site leader roles, and 14 of them have since been placed.
- Guided two site closures affecting 180 employees, with severance, notice obligations and redeployment handled without a single claim filed.
Professional Experience
Human Resources Business Partner
Piedmont Crossing Logistics, High Point, NC 2020 to present
Partner to the operations organization of a third party logistics company with 2,400 employees across 14 sites in four states.
- Sits on the operations leadership team and translates the operating plan into a staffing, cost and capability plan.
- Coaches site directors and general managers on team structure, performance decisions and their own leadership habits.
- Leads the annual talent review and succession discussion for the operations population.
- Owns the compensation planning cycle for the group, including promotion and market adjustment recommendations.
- Advises on restructuring, site openings and site closures, working with legal on notice and severance obligations.
- Uses turnover, engagement and exit data to argue for the changes the business is reluctant to make.
Senior Human Resources Generalist
Cape Fear Freight Lines, Winston Salem, NC 2016 to 2020
Senior generalist for a regional carrier with 900 drivers, dock workers and office staff.
- Handled the escalated employee relations matters and all terminations above the front line.
- Ran driver recruiting strategy with operations during a period of severe shortage.
- Delivered the performance and pay cycles for the terminal network.
- Built the supervisor development program that 60 front line leaders completed.
Human Resources Generalist
Guilford Textile Works, High Point, NC 2013 to 2016
Site generalist for a textile manufacturer with 450 employees on three shifts.
- Covered hiring, employee relations, leave and attendance for the plant.
- Supported the plant manager through a productivity improvement effort.
- Ran the annual benefits enrollment and communication for the site.
Licensure and Certification
Society for Human Resource Management Senior Certified Professional, 2020
Senior Professional in Human Resources, Human Resource Certification Institute, 2018
Education
Master of Science in human resource management, North Carolina Agricultural and Technical State University, 2016
Bachelor of Arts in psychology, East Carolina University, 2013
Core Skills
Workforce planning · Organizational design · Leadership coaching · Talent review and succession · Restructuring and site closures · Compensation planning · Workforce analytics · Escalated employee relations · Change management · Operations partnership