Kayla R. Brennan
Office Assistant, Plumbing and Heating Contractor
Columbus, OH · (614) 555 0147 · name@example.com · linkedin.com/in/kaylarbrennan
Key Qualifications
EXPERIENCE
Two years of office support in a residential service contractor
INDUSTRIES
Plumbing, heating and cooling service and installation, 22 technicians
SPECIALTIES
Call booking, dispatch support, invoice entry, permit filing, timesheet keying
SYSTEMS
ServiceTitan, QuickBooks Online, Microsoft 365, Adobe Acrobat, RingCentral phones
CREDENTIALS
Microsoft Office Specialist in Excel, Ohio notary public commission
EDUCATION
Associate of Applied Business in Office Administration, Scioto Valley Community College
Executive Summary
Office assistant two years into the front office of a 22 technician plumbing and heating contractor that runs about 60 service calls a day. Answers the main line, books and dispatches calls in ServiceTitan, keys technician timesheets and supplier invoices, and chases the permits that keep jobs on schedule. Known in the shop for a phone that gets picked up on the second ring.
Signature Achievements
- Books about 140 inbound calls a day and converts 71 percent of service requests into scheduled jobs, up from 58 percent when hired.
- Cut unbilled completed jobs from about 40 a week to under five by reconciling the ServiceTitan job board against QuickBooks every afternoon.
- Filed about 90 city and county plumbing permits a month with no job delayed for a missing permit in the past year.
- Keyed 22 technician timesheets every week for two years with no payroll correction.
- Set up the supplier invoice scanning routine that got the shop to paying within terms and earned the early payment discount.
Professional Experience
Office Assistant
Olentangy Plumbing and Heating, Columbus, OH August 2024 to present
22 technician residential plumbing and heating contractor running about 60 service calls a day from one office
- Answer the main line and book service calls, repairs and estimates into the ServiceTitan dispatch board.
- Key technician timesheets, purchase orders and supplier invoices and match them to jobs before the weekly close.
- File plumbing and mechanical permits with the city and three county offices and track inspections to completion.
- Order office and shop supplies, sort mail, scan signed job tickets and keep the customer file current.
- Cover the dispatcher's desk on lunch breaks and days off, moving technicians as calls come in.
Receptionist
Buckeye Ridge Dental Group, Westerville, OH May 2023 to August 2024
Four dentist practice seeing about 70 patients a day
- Greeted patients, answered a four line phone and scheduled appointments in the practice software.
- Collected copayments, posted payments and prepared the daily deposit.
- Scanned incoming records and insurance forms into the patient chart.
Certifications and Training
Microsoft Office Specialist, Excel Associate, certified 2024
Ohio notary public, commissioned by the Ohio Secretary of State, expires 2029
ServiceTitan certified office administrator course, completed 2025
Education
Associate of Applied Business in Office Administration, Scioto Valley Community College, Columbus, 2024
High school diploma, Westerville Lakes High School, Westerville, 2022
Core Skills
Call booking · Dispatch board support · ServiceTitan job entry · Permit filing · Supplier invoice entry · Timesheet keying · QuickBooks Online reconciliation · Customer records · Multi line phones · Supply ordering