Serena L. Gatling
Administrative Manager, Property casualty insurance
Fargo, ND · (701) 555 0122 · name@example.com · linkedin.com/in/serenalgatling
Key Qualifications
EXPERIENCE
Fourteen years in administrative operations, six of them leading teams
INDUSTRIES
Property and casualty insurance, agricultural cooperatives, title services
SPECIALTIES
Office services, travel and expense policy, records retention, vendor contracts
SYSTEMS
Microsoft 365 including Outlook, Excel, Teams and SharePoint, Concur, Coupa, Workday, DocuSign
CREDENTIALS
Certified Administrative Professional with Organizational Management specialty, International Association of Administrative Professionals
EDUCATION
Bachelor of Science in business administration, North Dakota State University
Results at a Glance
1,400
Annual reports
$96k
Year on print
260
Boxes of expired
180
Staff over one
Executive Summary
Administrative manager with fourteen years in office operations, now leading nine administrative staff across three offices of a regional insurance carrier. Owns travel and expense policy, records retention, vendor contracts for office services and the support model for the executive team. Certified Administrative Professional and a commissioned notary.
Signature Achievements
- Rewrote the travel and expense policy and moved 1,400 annual reports into Concur, cutting reimbursement time from 19 days to 6.
- Consolidated office services contracts across three offices and saved 96,000 dollars a year on print, courier and supplies.
- Built a records retention schedule with the general counsel and cleared 260 boxes of expired paper from offsite storage.
- Cut new employee setup from nine days to two by putting equipment, badge and account requests on one intake form.
- Raised the administrative team from five to nine during a merger without adding overtime hours.
- Ran the office relocation of 180 staff over one weekend with all telephones and meeting rooms live on Monday.
Professional Experience
Administrative Manager
Red River Mutual Insurance Group, Fargo, ND 2020 to present
Leads administrative services for a regional carrier with 620 employees in Fargo, Bismarck and Sioux Falls.
- Supervises nine administrative staff, sets coverage across three offices and handles their reviews and development plans.
- Owns the office services budget of 1.4 million dollars covering facilities support, print, courier and supplies.
- Administers travel and expense policy in Concur and reports exceptions to the chief financial officer each quarter.
- Manages the records retention schedule, offsite storage contract and destruction approvals.
- Prepares materials and minutes for the quarterly leadership meeting and the annual policyholder meeting.
Office Services Supervisor
Northern Plains Grain Cooperative, Fargo, ND 2016 to 2020
Supervised four administrative staff at a cooperative serving 900 farmer members across two states.
- Coordinated the annual member meeting for 500 attendees, including registration, materials and voting paperwork.
- Managed purchasing for the head office and negotiated the copier and supply agreements.
- Set up a shared calendar and document library that replaced paper routing between departments.
- Trained and scheduled seasonal administrative help during harvest.
Executive Support Coordinator
Bison Ridge Title Company, Fargo, ND 2012 to 2016
Supported two owners and a closing team at a title company handling 3,000 residential closings a year.
- Kept the closing calendar and booked signing rooms for buyers, sellers and lenders.
- Prepared closing packets and routed documents for signature.
- Reconciled the office expense report and tracked continuing education records for licensed staff.
Licensure and Certification
Certified Administrative Professional with Organizational Management specialty, International Association of Administrative Professionals
Notary public commission, State of North Dakota, expires 2029
Education
Bachelor of Science in business administration, North Dakota State University, 2012
Associate of Applied Science in office management, North Dakota State College of Science, 2010
Core Skills
Team supervision · Office services budgets · Travel and expense policy · Records retention · Vendor contract negotiation · Concur administration · Coupa purchasing · Microsoft 365 administration · Office relocation · Meeting and minute management · Onboarding logistics · Policy writing