Imani S. Umphlett
Sales Coordinator, Industrial supply
Omaha, NE · (402) 555 0143 · name@example.com · linkedin.com/in/imanisumphlett
Key Qualifications
EXPERIENCE
Three years in sales support for industrial distribution.
INDUSTRIES
Industrial supply, wholesale distribution.
SPECIALTIES
Quote preparation, order entry, customer record accuracy, sales reporting.
SYSTEMS
Salesforce, Epicor, Microsoft Excel, Zendesk.
CREDENTIALS
Salesforce Certified Associate.
EDUCATION
Associate degree in Business Administration, Metropolitan Community College.
Executive Summary
Sales coordinator supporting nine outside sales representatives at an industrial distributor. Three years of experience keeping quotes, orders and customer records accurate so the field team can stay in front of customers. Known for catching pricing errors before they reach an invoice.
Signature Achievements
- Cut quote turnaround from two days to four hours for the outside sales team.
- Caught pricing errors on 140 quotes in one year before they reached customers.
- Cleaned 6,000 duplicate customer records so territory reporting finally matched reality.
- Processed 3,100 orders in a year with an accuracy rate above 99 percent.
Professional Experience
Sales Coordinator
Cornhusker Industrial Supply, Omaha, NE 2023 to present
Support for nine outside representatives covering Nebraska, Iowa and South Dakota.
- Prepares quotes, enters orders and tracks delivery dates with the warehouse team.
- Maintains customer and opportunity records in Salesforce for the whole territory.
- Builds the weekly pipeline report the sales manager reviews with the team.
Customer Service Representative
Platte Valley Fasteners, Lincoln, NE 2022 to 2023
Inbound order desk for a regional fastener supplier serving contractors.
- Answered 60 customer calls a day covering stock availability and order status.
- Entered orders and issued return authorizations within the same shift.
- Coordinated with drivers on delivery scheduling for local accounts.
Licensure and Certification
Salesforce Certified Associate
Education
Associate degree in Business Administration, Metropolitan Community College, 2022
Core Skills
Quote preparation · Order entry · Customer records · Pipeline reporting · Pricing verification · Delivery coordination · Spreadsheet analysis · Customer service