Brianna K. Ostrander
Sales Assistant, Furniture and Mattress Showroom
Indianapolis, IN · (317) 555 0128 · name@example.com · linkedin.com/in/briannakostrander
Key Qualifications
EXPERIENCE
Fourteen months in furniture retail, two years of part time retail before that
SETTINGS
40,000 square foot furniture and mattress showroom with eight sales consultants
SPECIALTIES
Order writing, financing applications, delivery scheduling, quote follow up, floor sales
SYSTEMS
Lightspeed Retail point of sale, Synchrony financing portal, DispatchTrack delivery scheduling
LICENSURE
Customer Service and Sales credential, National Retail Federation Foundation
EDUCATION
Associate of Science in Business, White River Community College
Executive Summary
Sales assistant fourteen months into a 40,000 square foot furniture and mattress showroom, supporting a team of eight commissioned sales consultants and closing floor sales personally on weekends. Writes up orders, sets up financing applications, schedules deliveries and follows up on every open quote within 48 hours. Came in from a part time retail job during college and now trains the newest hires on the point of sale.
Signature Achievements
- Followed up on about 120 open quotes a month by phone and text and converted 23 percent to written orders.
- Processed about 340 financing applications with a 4 percent error rate on the first submission, down from 15 percent before the role was created.
- Sold 58,000 dollars of furniture and mattresses personally in the last quarter while covering weekend floor shifts.
- Cut delivery reschedules caused by data entry errors from eleven a month to two by confirming address and access details at the desk.
- Trained three new sales assistants on Lightspeed order entry and the financing portal.
Professional Experience
Sales Assistant
Hoosier Home Furnishings, Indianapolis, IN July 2025 to present
40,000 square foot showroom with eight commissioned consultants and about 420 sales orders a month
- Write up sales orders in Lightspeed for eight consultants, including special order fabrics, finishes and protection plans.
- Submit and track consumer financing applications and explain approved terms to customers.
- Schedule deliveries in DispatchTrack and confirm access, stairs and old furniture removal with the customer.
- Call and text customers with open quotes within 48 hours and pass warm ones back to the consultant.
- Sell on the floor on Saturdays and Sundays and cover the desk when consultants are with customers.
Retail Sales Associate
Monon Trail Home Goods, Carmel, IN August 2023 to July 2025
Home goods store, part time 20 hours a week while completing an associate degree
- Sold housewares and small furniture and processed about 60 transactions a shift.
- Set up seasonal displays and restocked the floor from the back room.
- Handled returns and exchanges under the store policy.
Certifications and Training
Customer Service and Sales credential, National Retail Federation Foundation, earned 2024
Consumer financing compliance training, Synchrony, completed 2025
Cardiopulmonary resuscitation and first aid, American Red Cross, current
Education
Associate of Science in Business, White River Community College, Indianapolis, 2025
Core Skills
Sales order entry · Consumer financing applications · Delivery scheduling · Quote follow up · Special order tracking · Floor selling · Lightspeed point of sale · Customer confirmation calls · Protection plan sales · New hire training