Tyler H. Craddock
Management Consultant, Banking Operations
Charlotte, NC · (704) 555 0100 · name@example.com · linkedin.com/in/tylerhcraddock
Key Qualifications
EXPERIENCE
Seven years in banking operations and consulting, five of them client facing
INDUSTRIES
Regional banks, credit unions, payment processors
SPECIALTIES
Process improvement, service redesign, workstream analysis, benefit tracking
SYSTEMS
Microsoft Excel, Microsoft PowerPoint, Alteryx, Tableau, Miro
CREDENTIALS
Lean Six Sigma Green Belt, American Society for Quality
EDUCATION
Bachelor of science in business administration, University of North Carolina at Chapel Hill
Results at a Glance
34
Branches and removed
46
Process interviews
$640k
Follow on work
Executive Summary
Management consultant with five years of engagement work for regional banks and credit unions. Owns a workstream at a time, builds the model behind it, and writes the pages that go to the client. Started as a bank operations analyst, which is why process questions get answered rather than escalated.
Signature Achievements
- Rebuilt the loan servicing workflow at a bank with 34 branches and removed 11 handoffs from the process.
- Built the benefit tracking model that a client used to confirm 4.2 million dollars of savings after the team left.
- Ran 46 process interviews on one engagement and delivered the findings pack three days ahead of the readout.
- Automated a weekly reporting task in Alteryx and gave the client team back 15 hours a week.
- Wrote the analysis appendix for a proposal that won 640,000 dollars of follow on work.
Professional Experience
Consultant
Trade Street Consulting, Charlotte, NC 2021 to present
Delivers process and operating model workstreams on engagements for banks and credit unions across the Carolinas and Virginia.
- Owns one workstream at a time and reports progress to the engagement manager twice a week.
- Runs client interviews and process walkthroughs, then converts them into current state maps.
- Builds the analysis in Microsoft Excel and Alteryx and prepares the pages for the steering committee pack.
- Tests each hypothesis against client data before it reaches a recommendation.
Operations Analyst
Catawba Ridge Bank, Charlotte, NC 2019 to 2021
Supported deposit and loan operations for a community bank with 1.9 billion dollars in assets.
- Produced the monthly operations scorecard reviewed by the chief operating officer.
- Cleared a 900 item exception backlog by rewriting the daily work queue rules.
- Documented eleven core procedures ahead of a system upgrade.
Licensure and Certification
Lean Six Sigma Green Belt, American Society for Quality
Member, American Bankers Association
Education
Bachelor of science in business administration, University of North Carolina at Chapel Hill, 2019
Core Skills
Process mapping · Workstream ownership · Client interviewing · Benefit tracking · Hypothesis driven analysis · Microsoft Excel modeling · Microsoft PowerPoint storylines · Alteryx · Tableau · Miro