Elena D. Pless
Change Analyst, Specialty retail
Minneapolis, MN · (612) 555 0140 · name@example.com · linkedin.com/in/elenadpless
Key Qualifications
EXPERIENCE
Five years as a change analyst on consulting engagements
INDUSTRIES
Specialty retail, hospital systems, distribution
SPECIALTIES
Stakeholder assessment, change impact analysis, adoption measurement, training support
SYSTEMS
Microsoft Excel, Microsoft PowerPoint, Power BI, Miro, Smartsheet
CREDENTIALS
Prosci change management certification; Certified Change Management Professional, Association of Change Management Professionals
EDUCATION
Bachelor of Arts in organizational communication, University of Minnesota
Results at a Glance
1,400
Affected employees
44%
Percent within ten
84%
Utilization rate
Executive Summary
Change analyst on client engagements for five years, working the awareness, desire, knowledge, ability and reinforcement sequence the Prosci model sets out. Runs the stakeholder assessments, builds the impact inventory and reports adoption with numbers rather than adjectives. Most at home on programs where frontline staff have every reason to resist.
Signature Achievements
- Assessed 1,400 affected employees across 62 store locations and produced the impact inventory the program plan was rebuilt around.
- Raised measured adoption of a new scheduling tool from 44 percent to 91 percent within ten weeks of go live.
- Cut training time per associate from six hours to three and a half by splitting the curriculum by role.
- Built the readiness survey a client has now run on four consecutive programs.
- Coached nineteen sponsors through their first change communications, and every one delivered the message live rather than by email.
- Held an 84 percent utilization rate while carrying two client programs and the firm's change toolkit refresh.
Professional Experience
Change Analyst
Mill District Advisory, Minneapolis, MN 2023 to present
Change workstream on technology and operating model programs for retail and health system clients of 2,000 to 15,000 employees.
- Runs stakeholder assessments and keeps the impact inventory current as the design shifts.
- Builds the communications calendar and drafts the sponsor messages leaders actually send.
- Designs the adoption metrics and publishes the weekly view the steering committee reads.
- Coordinates the super user network and briefs them ahead of each release.
- Tracks change workstream hours against the statement of work and flags added scope early.
Change Analyst
Bluestem Program Services, Saint Paul, MN 2021 to 2023
Change support on a scheduling and timekeeping program for a client with 3,400 hourly staff.
- Delivered readiness surveys at three points and reported the movement to program leadership.
- Wrote job aids for eleven affected roles and revised them after each pilot site.
- Ran the training logistics for 96 sessions across two states.
- Collected the post session feedback that reshaped the second wave curriculum.
- Tracked completion by department and chased the four sites that lagged.
Licensure and Certification
Prosci change management certification
Certified Change Management Professional, Association of Change Management Professionals
Education
Bachelor of Arts in organizational communication, University of Minnesota, 2021
Core Skills
Stakeholder assessment · Change impact analysis · Adoption metrics · Readiness surveys · Sponsor coaching · Communications planning · Training support · Power BI reporting · Miro facilitation · Super user networks