Trevor N. Ussery
Change Management Consultant, Software
Seattle, WA · (206) 555 0118 · name@example.com · linkedin.com/in/trevornussery
Key Qualifications
EXPERIENCE
Seven years in change management consulting on client engagements
INDUSTRIES
Software, cloud services, technology enabled logistics
SPECIALTIES
Change strategy, stakeholder assessment, adoption measurement, sponsor coaching
SYSTEMS
Microsoft Excel, Microsoft PowerPoint, Power BI, Miro, Smartsheet
CREDENTIALS
Certified Change Management Professional, Association of Change Management Professionals; Prosci change management certification
EDUCATION
Master of Science in organization development, Seattle University
Results at a Glance
6,200
Employees that reached
480,000
Dollar change workstream
61%
Putting a two
34
Sponsors and turned
Executive Summary
Change management consultant with seven years running the people workstream on client technology programs. Scopes the change effort into the statement of work, builds the stakeholder assessment that shapes it, and reports adoption against a target instead of a feeling. Works the awareness, desire, knowledge, ability and reinforcement sequence as a schedule.
Signature Achievements
- Led the change workstream on a human capital platform deployment for 6,200 employees that reached 93 percent active use in month two.
- Scoped and sold a 480,000 dollar change workstream that the client extended twice on documented change orders.
- Reduced manager escalations after release by 61 percent by putting a two hour rehearsal in front of every people leader.
- Built the adoption scorecard three clients now run inside their own program governance.
- Coached 34 sponsors and turned a program the executive team had gone quiet on into one with visible ownership.
- Sustained an 85 percent utilization rate across two years while acting as change practice lead for a fourteen person team.
Professional Experience
Change Management Consultant
Puget Meridian Consulting, Seattle, WA 2022 to present
Change workstream lead on technology programs for clients between 1,500 and 12,000 employees across the Pacific Northwest.
- Writes the change section of the statement of work, including the assumptions that later justify a change order.
- Runs stakeholder assessments and converts them into a communications and training plan with named owners.
- Coaches executive sponsors before each milestone so the message comes from them and not the program team.
- Publishes adoption and proficiency measures at every steering committee readout.
- Supervises two change analysts and reviews their deliverables before the client sees them.
Change Analyst
Rainier Path Advisors, Bellevue, WA 2019 to 2022
Change support on customer platform programs for software and subscription businesses.
- Built impact assessments covering sales, support and billing roles on six programs.
- Ran readiness surveys and reported gaps to the program manager weekly.
- Wrote the job aids and quick reference material used across four client rollouts.
- Coordinated training delivery for 2,300 users across three time zones.
Licensure and Certification
Certified Change Management Professional, Association of Change Management Professionals
Prosci change management certification
Education
Master of Science in organization development, Seattle University, 2019
Bachelor of Arts in communication, Western Washington University, 2016
Core Skills
Change strategy · Stakeholder assessment · Sponsor coaching · Adoption measurement · Communications planning · Training strategy · Statement of work scoping · Power BI reporting · Team supervision · Miro facilitation