Kimberly V. Ritchie
Commercial Lines Account Manager
Columbus, OH · (937) 555 0154 · name@example.com · linkedin.com/in/kimberlyvritchie
Key Qualifications
EXPERIENCE
Ten years in commercial lines account management and agency service
BOOK OF BUSINESS
Seventy accounts, three point one million dollars in annual premium
SPECIALTIES
Renewal preparation, certificate compliance, endorsement processing, premium audit disputes
SYSTEMS
Applied Epic, Indio, Salesforce, Zywave
CREDENTIALS
Ohio property and casualty producer license, Certified Insurance Service Representative
EDUCATION
Bachelor of Science in business administration, Ohio State University
Executive Summary
Commercial lines account manager with ten years servicing middle market property and casualty accounts at independent agencies. Owns the renewal calendar, prepares marketing submissions for producers and handles daily coverage questions from insureds. Retention on the assigned book has stayed above ninety four percent for four straight years.
Signature Achievements
- Held retention at ninety four percent or better for four consecutive years on a book of seventy accounts.
- Started renewal preparation one hundred twenty days out and cut late binder requests from thirty a year to four.
- Issued more than four thousand certificates of insurance a year with no coverage error reported by a client.
- Recovered two hundred fifteen thousand dollars in premium for clients by disputing incorrect workers compensation audits.
- Rounded twenty six accounts with cyber liability or employment practices coverage worth one hundred ninety thousand dollars in new premium.
- Trained four new account managers on the agency service standard and reduced their first year error reports by half.
Professional Experience
Commercial Lines Account Manager
Scioto Valley Insurance Advisors, Columbus, OH 2020 to present
Seventy middle market accounts in manufacturing, wholesale and professional services shared with two producers at a sixty person independent agency.
- Run the renewal cycle from exposure gathering through binder delivery, including loss run ordering and application updates.
- Prepare marketing submissions and carrier comparisons so producers walk into renewal meetings with a full picture.
- Handle endorsements, cancellations, audits and billing questions and confirm every change back to the client in writing.
- Coordinate claim reporting with carrier adjusters and follow open files until the client has an answer.
Account Manager
Buckeye Central Coverage Group, Dublin, OH 2017 to 2020
Book of one hundred ten small commercial accounts with premiums under fifty thousand dollars.
- Serviced business owners policies, workers compensation and commercial automobile for retail and contractor clients.
- Rewrote thirty eight accounts during a carrier withdrawal and kept all but two with the agency.
- Built the certificate request form that cut turnaround from three days to same day.
Customer Service Representative
Olentangy Agency Services, Delaware, OH 2015 to 2017
Front line service desk for a two office agency writing personal and small commercial business.
- Answered coverage and billing questions and processed policy changes in the agency management system.
- Prepared quote comparisons for producers on personal automobile and homeowners accounts.
Licensure and Certification
Ohio property and casualty producer license
Certified Insurance Service Representative
Certified Insurance Counselor candidate
Education
Bachelor of Science in business administration, Ohio State University, 2015
Core Skills
Renewal preparation · Submission marketing · Certificate compliance · Endorsement processing · Premium audit review · Coverage checking · Claims advocacy · Client communication · Account rounding · Service team training