Stephanie R. Whichard
Field Property Claims Adjuster
Oklahoma City, OK · (405) 555 0129 · name@example.com · linkedin.com/in/stephanierwhichard
Key Qualifications
EXPERIENCE
Nine years of field property adjusting and catastrophe response
INDUSTRIES
Homeowners, dwelling fire, small commercial property
SPECIALTIES
Roof and hail damage, fire origin coordination, scope writing, coverage analysis
SYSTEMS
Xactimate, XactAnalysis, Guidewire ClaimCenter, EagleView, Microsoft Teams
CREDENTIALS
Texas all lines adjuster license and Associate in Claims, The Institutes
EDUCATION
Bachelor of Science in construction management, Oklahoma State University
Results at a Glance
348
Property claims last
4%
Final settlement
$610k
Contractor supplement review
4.7
Across three consecutive
Executive Summary
Field property adjuster with nine years inspecting hail, wind and fire losses across Oklahoma and north Texas. Writes 320 to 380 estimates a year in Xactimate, carries settlement authority to 150,000 dollars, and has deployed on seven catastrophe events including two derecho responses.
Signature Achievements
- Closed 348 property claims last year with an average cycle time of 14 days against a 21 day standard.
- Held estimate accuracy within 4 percent of final settlement across a 200 file quality review.
- Deployed on seven catastrophe events and handled 190 claims in a single 30 day hail response.
- Recovered 610,000 dollars through contractor supplement review on questionable roof scopes.
- Maintained a customer survey score of 4.7 out of 5 across three consecutive years.
- Trained 11 new field adjusters on ladder safety, scope discipline and Xactimate line item practice.
Professional Experience
Field Property Claims Adjuster
Red Earth Mutual Insurance Company, Oklahoma City, OK 2020 to present
Territory covering central Oklahoma and the Texas panhandle with a pending count of 65 to 85 files.
- Inspects roofs, interiors and outbuildings, photographs damage and writes the scope on site.
- Prepares Xactimate estimates, applies depreciation and issues actual cash value and replacement payments.
- Analyzes policy language on wear and tear, cosmetic damage and ordinance or law coverage.
- Coordinates engineers, contractors and origin and cause investigators on complex fire and structural files.
- Negotiates final settlement with policyholders and public adjusters and documents the agreement.
Property Claims Adjuster
Chisholm Trail Insurance Services, Edmond, OK 2017 to 2020
Handled homeowners claims for a regional carrier writing 9,000 policies in three counties.
- Investigated water, wind and theft claims from first inspection through payment.
- Wrote repair estimates and reviewed contractor supplements for scope and pricing.
- Referred and documented suspected fraud files to the special investigation unit.
Licensure and Certification
Texas all lines adjuster license with reciprocity in 14 states
Associate in Claims, The Institutes
Haag certified residential roof inspector
Education
Bachelor of Science in construction management, Oklahoma State University, Stillwater
Xactimate certification level two
Core Skills
Field inspection · Xactimate estimating · Scope writing · Coverage analysis · Catastrophe deployment · Contractor negotiation · Fraud referral · Depreciation application · Customer communication