Liam R. Jeffreys
Automobile Claims Representative
Fort Worth, TX · (817) 555 0125 · name@example.com · linkedin.com/in/liamrjeffreys
Key Qualifications
EXPERIENCE
Five years in first notice of loss and desk claims handling
INDUSTRIES
Personal automobile, rideshare endorsements, light commercial vehicles
SPECIALTIES
Loss intake, coverage verification, liability triage, rental and towing coordination
SYSTEMS
Guidewire ClaimCenter, CCC ONE, Salesforce, Enterprise rental portal
CREDENTIALS
Texas all lines adjuster license
EDUCATION
Bachelor of Arts in communication, University of Texas at Arlington
Results at a Glance
60
First reports
45%
Assigned files
88%
Department target
96%
File quality audits
Executive Summary
Automobile claims representative taking first notice of loss and handling lower complexity physical damage files from a service center in Fort Worth. Five years on the desk, 60 to 70 new reports a week, and the person who sets the file up so the field adjuster never has to start over.
Signature Achievements
- Takes 60 to 70 first reports a week and completes the coverage check on the same call.
- Resolves 45 percent of assigned files at the desk without a field assignment.
- Holds a first call resolution score of 88 percent against a department target of 80.
- Cut rental authorization delays by arranging the reservation during the initial loss report.
- Scored 96 percent on file quality audits for reserve accuracy and contact timeliness.
Professional Experience
Automobile Claims Representative
Trinity Star Insurance Company, Fort Worth, TX 2022 to present
Desk unit of 22 representatives serving policyholders across Texas and Oklahoma.
- Records the loss report, verifies coverage and sets the initial indemnity and expense reserve.
- Determines liability on straightforward two vehicle accidents using statements and photographs.
- Issues payments up to 12,000 dollars on photo estimates and approves rental and towing.
- Routes total loss, injury and disputed liability files to the appropriate adjuster with a full summary.
Claims Service Associate
Panther City Auto Insurance Services, Arlington, TX 2020 to 2022
Intake team supporting a nonstandard automobile carrier with 70,000 policies in force.
- Answered 70 calls a day from policyholders and claimants reporting new losses.
- Verified policy status, deductible and endorsement coverage before assignment.
- Scheduled inspections with the field team and direct repair shops.
Licensure and Certification
Texas all lines adjuster license
Education
Bachelor of Arts in communication, University of Texas at Arlington
Claims foundations course, The Institutes
Core Skills
First notice of loss · Coverage verification · Liability triage · Initial reserving · Photo estimate review · Rental coordination · Guidewire ClaimCenter · Customer service