Reginald A. Kilgore
Property Claims Manager
Hartford, CT · (860) 555 0132 · name@example.com · linkedin.com/in/reginaldakilgore
Key Qualifications
EXPERIENCE
Fourteen years in property claims, six of them leading adjuster teams
LINES OF BUSINESS
Homeowners, small commercial property, inland marine, catastrophe response
SPECIALTIES
Reserve accuracy, large loss review, catastrophe staffing, vendor panel management
SYSTEMS
Guidewire ClaimCenter, Xactimate, Verisk ClaimSearch, Power BI
CREDENTIALS
Chartered Property Casualty Underwriter, Associate in Claims, Connecticut all lines adjuster license
EDUCATION
Bachelor of Science in business administration, University of Connecticut
Executive Summary
Property claims manager with fourteen years at regional carriers, the last six leading adjuster teams across New England. Sets reserve discipline, runs catastrophe deployments and reviews every large loss file personally. Known for pulling cycle time down without letting indemnity accuracy or policyholder trust slip.
Signature Achievements
- Cut average property claim cycle time from thirty one days to twenty two across a unit of eighteen adjusters.
- Held the closing ratio above ninety percent for two straight years while incoming file counts rose nineteen percent.
- Reduced adverse reserve development on losses above one hundred thousand dollars by moving the large loss review to day sixty.
- Staffed and ran a wind and hail response that produced two thousand four hundred claims, with first contact inside forty eight hours.
- Brought state Department of Insurance complaints against the unit down from twenty two a year to seven.
- Renegotiated the independent adjuster panel and saved four hundred thousand dollars a year in allocated loss adjustment expense.
Professional Experience
Property Claims Manager
Connecticut River Mutual Insurance, Hartford, CT 2020 to present
Unit of eighteen field and desk adjusters handling homeowners and small commercial property losses across Connecticut, Rhode Island and western Massachusetts for a regional mutual carrier.
- Set reserving standards and review with the claims director every file that reaches one hundred thousand dollars incurred.
- Own the catastrophe plan, including independent adjuster call out, daily production targets and policyholder communication scripts.
- Coach adjusters through coverage questions, reservation of rights letters and appraisal demands on disputed valuations.
- Report loss ratio and cycle time results to underwriting each month so pricing and claims work from the same numbers.
Claims Team Lead
Naugatuck Valley Insurance Group, Waterbury, CT 2016 to 2020
Seven desk adjusters handling homeowners water, fire and theft losses under fifty thousand dollars.
- Audited fifteen files a month for reserve adequacy, documentation quality and clear coverage position statements.
- Built the water mitigation vendor scorecard that ranked contractors on price, rework rate and policyholder survey scores.
- Trained six new adjusters on estimating discipline and moved their average estimate variance under five percent.
Senior Property Adjuster
Bay State Casualty Company, Springfield, MA 2011 to 2016
Field pending of roughly ninety open homeowners and habitational property claims.
- Inspected fire and severe weather losses, scoped repairs in Xactimate and negotiated settlements directly with contractors.
- Handled subrogation referrals on appliance and product failures that recovered two hundred sixty thousand dollars in one year.
- Served on the catastrophe deployment roster for three hurricane seasons along the coast.
Licensure and Certification
Chartered Property Casualty Underwriter
Associate in Claims
Connecticut all lines adjuster license
Member, Claims and Litigation Management Alliance
Education
Bachelor of Science in business administration, University of Connecticut, 2011
Core Skills
Reserve setting · Large loss review · Catastrophe response · Coverage analysis · Xactimate estimating · Vendor panel management · Adjuster coaching · Subrogation referral · Complaint handling · Claims quality audit