Claudia N. Etheridge
Operational Risk Manager
Jacksonville, FL · (904) 555 0117 · name@example.com · linkedin.com/in/claudianetheridge
Key Qualifications
EXPERIENCE
Twelve years in operational risk, five leading a second line team
INDUSTRIES
Regional banking, consumer lending, wealth management
SPECIALTIES
Risk and control self assessment programs, loss event data, scenario analysis, key risk indicators
SYSTEMS
Archer, AuditBoard, Tableau, SAS, Snowflake
CREDENTIALS
Financial Risk Manager and Certified Internal Auditor
EDUCATION
Master of Business Administration, University of Florida
Executive Summary
Operational risk manager leading a team of five in the second line of defense at a regional bank. Twelve years in risk, owning the self assessment program, the loss event database, scenario analysis and the operational risk profile that goes to the board risk committee each quarter.
Signature Achievements
- Leads five analysts covering operational risk for a bank with 12 billion dollars in assets.
- Rebuilt the self assessment program so ratings are supported by testing rather than opinion.
- Brought annual operational losses down from 9.1 million dollars to 5.4 million dollars over three years.
- Ran six scenario analyzes that fed the annual capital assessment for operational risk.
- Set the key risk indicator framework now used by all eleven business units.
- Closed the two regulatory findings on operational risk governance within one examination cycle.
Professional Experience
Operational Risk Manager
Saint Johns Landing Bank, Jacksonville, FL 2021 to present
Leads a five person second line operational risk team at a bank with 12 billion dollars in assets and 140 branches.
- Owns the risk and control self assessment program across eleven business units and challenges ratings that loss history contradicts.
- Manages the loss event database, validates material events and reports against risk appetite tolerances.
- Directs scenario analysis workshops that size tail exposures for the annual capital assessment.
- Presents the quarterly operational risk profile to the board risk committee and answers examiner questions.
- Coaches five analysts on facilitation, control design assessment and writing findings the business will act on.
Senior Operational Risk Analyst
Amelia Sound Financial Group, Saint Augustine, FL 2017 to 2021
Senior analyst covering deposit operations, payments and wealth management for a bank with 4 billion dollars in assets.
- Facilitated self assessments and built the first key risk indicator set for the wealth business.
- Investigated material loss events and presented root cause findings to executive management.
- Designed the issue management standard adopted across the second line.
Internal Auditor
Ponte Verde Community Trust, Jacksonville, FL 2014 to 2017
Auditor covering branch operations and lending at a community bank with 900 million dollars in assets.
- Audited deposit, lending and cash handling controls and reported findings to the audit committee.
- Validated remediation evidence and tracked open issues to closure.
- Tested new account opening and wire release procedures across nine branches each year.
Licensure and Certification
Financial Risk Manager certified by the Global Association of Risk Professionals
Certified Internal Auditor, certified 2015
Member of the Risk Management Association north Florida chapter
Education
Master of Business Administration, University of Florida, 2016
Bachelor of Science in accounting, University of North Florida, 2013
Core Skills
Operational risk frameworks · Self assessment programs · Loss event data · Scenario analysis · Key risk indicators · Risk appetite reporting · Team leadership · Board committee reporting · Archer · Examiner engagement