Marcus P. Overby
Insurance Compliance Officer, Personal automobile
Omaha, NE · (402) 555 0116 · name@example.com · linkedin.com/in/marcuspoverby
Key Qualifications
EXPERIENCE
Seven years of property and casualty compliance at regional carriers
INDUSTRIES
Personal automobile, homeowners, small commercial insurance
SPECIALTIES
Market conduct examinations, claims practice review, complaint handling, regulatory filings
SYSTEMS
Workiva, Guidewire claims platform, ServiceNow, Power BI
CREDENTIALS
Associate in Insurance Regulatory Compliance, The Institutes
EDUCATION
Bachelor of science in business administration, University of Nebraska Omaha
Results at a Glance
200
Closed files
340
Affected policies
260
Claims adjusters
Executive Summary
Insurance compliance officer with seven years at property and casualty carriers. Manages market conduct examinations, monitors claims and underwriting practices against state law, and keeps the company current with model rules adopted by the National Association of Insurance Commissioners.
Signature Achievements
- Managed three market conduct examinations covering four states and closed all of them with no penalty and two findings in total.
- Reduced consumer complaints forwarded by state departments of insurance from 190 a year to 118 by fixing the two claim notices that caused most of them.
- Built the claims practice monitoring review that samples 200 closed files a quarter against state timing requirements.
- Corrected a cancellation notice that was one day short of the required period in one state and reinstated 340 affected policies.
- Filed all annual statutory compliance certifications for nine states on time for six consecutive years.
- Trained 260 claims adjusters on unfair claims settlement practices after a state inquiry, and no similar issue recurred.
Professional Experience
Insurance Compliance Officer
Prairie Sentinel Insurance Company, Omaha, NE 2021 to present
Compliance coverage for a carrier writing personal and small commercial lines in nine states.
- Coordinates market conduct examinations from the first data call to the final report response.
- Monitors claims handling, underwriting and cancellation practices against each state statute.
- Answers complaints referred by state departments of insurance within the required response window.
- Reviews policy forms and endorsements before they go to the filing team.
Compliance Analyst
Missouri Bluffs Mutual Insurance, Council Bluffs, IA 2019 to 2021
Supported compliance monitoring for a mutual carrier writing farm and homeowners business.
- Reviewed closed claim files for timeliness of acknowledgment and payment.
- Maintained the state law library and flagged bulletins that affected company procedures.
- Prepared the data for annual market conduct annual statement reporting.
Licensure and Certification
Associate in Insurance Regulatory Compliance, The Institutes
Nebraska resident property and casualty producer license
Education
Bachelor of science in business administration, University of Nebraska Omaha, Omaha, Nebraska
Core Skills
Market conduct examinations · Claims practice review · Complaint response · State law monitoring · Form review · Adjuster training · Regulatory reporting · Workiva · Guidewire