Marcus V. Frick
Operational Risk Analyst, Retail banking
Charlotte, NC · (704) 555 0198 · name@example.com · linkedin.com/in/marcusvfrick
Key Qualifications
EXPERIENCE
Five years in second line operational risk at retail banking organizations
INDUSTRIES
Retail banking, small business lending, branch and call center operations
SPECIALTIES
Risk and control self assessment facilitation, loss event data, key risk indicators, issue challenge
SYSTEMS
Archer, AuditBoard, Tableau, SAS, Microsoft Excel
CREDENTIALS
Financial Risk Manager, awarded by the Global Association of Risk Professionals
EDUCATION
Bachelor of Science in business analytics, University of North Carolina at Charlotte
Executive Summary
Operational risk analyst in the second line of defense at a regional bank, running risk and control self assessments for retail banking and keeping the loss event database honest. Five years of process failure analysis, key risk indicator reporting and control testing challenge.
Signature Achievements
- Facilitates 14 risk and control self assessment workshops a year across retail banking processes.
- Rebuilt the loss event collection process and lifted reported events from 190 to 470 a year.
- Classified three years of losses into the Basel operational risk event categories for the first time.
- Found that 40 percent of teller cash differences traced to one drawer balancing step and drove the fix.
- Cut the key risk indicator pack from 62 measures to 21 that leadership actually reviews.
- Challenged two control ratings during a self assessment that later proved correct at audit.
Professional Experience
Operational Risk Analyst
Queen City Commerce Bank, Charlotte, NC 2022 to present
Second line risk analyst supporting retail banking and small business lending at a bank with 190 branches across the Carolinas.
- Facilitates risk and control self assessment workshops with process owners and records inherent and residual ratings.
- Collects and validates operational loss events, assigns Basel event categories and reconciles amounts to the general ledger.
- Builds and reports key risk indicators with thresholds agreed by the retail banking risk committee.
- Challenges control design where testing evidence does not support the rating the business claims.
- Writes the quarterly operational risk profile for the business unit risk committee.
Risk Reporting Analyst
Catawba Union Savings, Winston Salem, NC 2020 to 2022
Risk reporting team at a savings institution with 41 branches and 700 employees.
- Produced monthly risk dashboards covering incidents, complaints and control exceptions.
- Maintained the issue register and chased owners for evidence before due dates passed.
- Supported the annual risk appetite refresh by pulling three years of incident history.
Licensure and Certification
Financial Risk Manager, awarded by the Global Association of Risk Professionals
Member of the Risk Management Association
Education
Bachelor of Science in business analytics, University of North Carolina at Charlotte, 2019
Core Skills
Risk and control self assessment · Loss event data collection · Basel event categories · Key risk indicators · Control design challenge · Issue management · Archer · Tableau reporting · Process mapping · Risk committee reporting