Kendra L. Whitfield
Assistant Property Manager, Garden Style Apartment Community
Raleigh, NC · (919) 555 0141 · name@example.com · linkedin.com/in/kendralwhitfield
Key Qualifications
EXPERIENCE
Three years as assistant manager after two years as a leasing consultant
SETTINGS
312 unit garden style community in a 9,000 unit regional management portfolio
SPECIALTIES
Rent collection, delinquency, renewals, move in and move out accounting, leasing
SYSTEMS
Yardi Voyager, RentCafe, Blue Moon lease forms, Knock lead tracking, Microsoft Excel
LICENSURE
National Apartment Leasing Professional, National Apartment Association Education Institute
EDUCATION
Associate in Applied Science in Business Administration, Neuse River Community College
Executive Summary
Assistant property manager three years into a 312 unit garden style apartment community, second in command to the community manager and the person who owns rent collection, renewals and the leasing office when the manager is off site. Runs delinquency calls, files evictions when the ledger says so, and keeps the renewal calendar 90 days ahead. Came up through leasing and still closes tours on busy Saturdays.
Signature Achievements
- Cut delinquency from 4.8 percent to 1.6 percent of monthly rent charges by calling every past due account by the sixth of the month.
- Raised the renewal conversion rate from 48 percent to 61 percent with renewal offers sent 90 days out and a follow up call at 60.
- Holds physical occupancy at 95 percent or better for eleven straight months against a portfolio average of 93.
- Reconciles about 40 move out statements a month with security deposit dispositions mailed inside the 30 day North Carolina window every time.
- Filed 22 summary ejectment cases in 2025 with every filing accepted by the Wake County magistrate on the first attempt.
- Earned the National Apartment Leasing Professional credential in 2023.
Professional Experience
Assistant Property Manager
Crabtree Commons Apartments, managed by Longleaf Residential, Raleigh, NC July 2023 to present
312 unit garden style community with a team of six; about 40 move outs and 45 new leases a month in peak season
- Post rent, apply late fees and run the delinquency report in Yardi Voyager every morning, then call and write every past due resident.
- Prepare and file summary ejectment cases with the county and attend the hearings with the community manager.
- Send renewal offers 90 days before lease end, negotiate within the pricing matrix and process signed renewals in Blue Moon.
- Complete move out accounting, damage charges and security deposit letters within the state deadline.
- Lead tours, process applications and close leases on Saturdays and whenever the leasing team is short.
Leasing Consultant
Falls Lake Apartment Homes, Wake Forest, NC June 2021 to July 2023
248 unit community leasing about 30 apartments a month in season
- Toured about 60 prospects a month and closed at a 32 percent conversion rate.
- Screened applications through the RentCafe portal and prepared lease files for signing.
- Handled work order intake and follow up calls for residents.
Certifications and Training
National Apartment Leasing Professional, National Apartment Association Education Institute, earned 2023
Fair Housing training, renewed each year through the state apartment association
Certified Apartment Manager candidate, coursework in progress, expected 2027
Education
Associate in Applied Science in Business Administration, Neuse River Community College, Raleigh, 2021
Core Skills
Rent collection · Delinquency management · Eviction filing · Lease renewals · Move out accounting · Yardi Voyager ledgers · Leasing and closing · Fair Housing compliance · Resident retention events · Security deposit letters