Caitlin S. Vanhoy
Sales Supervisor, Home Improvement
San Antonio, TX · (508) 555 0152 · name@example.com · linkedin.com/in/caitlinsvanhoy
Key Qualifications
EXPERIENCE
Seven years in home improvement retail, three as a supervisor
INDUSTRIES
Home improvement, building materials, do it yourself retail
SPECIALTIES
Department selling, special order quoting, planogram resets, closing operations
SYSTEMS
Oracle Retail point of sale, Kronos workforce management, Salesforce, Tableau
CREDENTIALS
Occupational Safety and Health Administration ten hour general industry card; powered industrial truck operator certification
EDUCATION
Associate degree in business administration, San Antonio College
Executive Summary
Sales supervisor with seven years in home improvement retail, currently leading a twenty two person paint and flooring team on the closing shift. Coaches to conversion rate and units per transaction, owns nightly recovery and planogram compliance, and runs the department without a manager on site four nights a week.
Signature Achievements
- Grew paint department comparable store sales fourteen percent over two years in a store of one hundred ten thousand square feet.
- Raised units per transaction in flooring from two point three to three point one by training the team on a project based selling conversation.
- Cut nightly recovery labor by six hours a week after redesigning the closing task list and zone assignments.
- Completed forty one planogram resets in a single fiscal year with no compliance exceptions on district audit.
- Reduced special order errors by half, taking customer callbacks from about twelve a week to five.
Professional Experience
Sales Supervisor
Cascabel Home Center, San Antonio, TX 2022 to present
Paint, flooring and decor departments in a regional home improvement chain, twenty two associates across two shifts.
- Supervise the closing shift, assign zone coverage against hourly traffic and approve register overrides and price adjustments.
- Coach associates on color matching, measurement and installation quoting, holding weekly one on one sessions on their sales numbers.
- Lead vendor resets and confirm planogram compliance with photographs into the corporate task system.
- Track meal and rest breaks in the timekeeping system and escalate any Fair Labor Standards Act overtime exposure to the store manager.
Department Lead
Alamo Ridge Building Supply, New Braunfels, TX 2019 to 2022
Lumber and hardware departments in an independent supply yard serving contractors and homeowners.
- Handled contractor accounts, will call orders and load out scheduling for the yard.
- Ran cycle counts on high value power tools and reported shrink findings to the loss prevention office.
- Trained six new associates on forklift safety and safe stocking practice.
Licensure and Certification
Occupational Safety and Health Administration ten hour general industry card, 2021
Powered industrial truck operator certification, 2020
Education
Associate degree in business administration, San Antonio College, 2019
Core Skills
Department supervision · Conversion rate coaching · Units per transaction · Planogram resets · Special order quoting · Closing operations · Cycle counting · Shift scheduling · Associate training · Customer escalations