Carlos J. Isley
District Manager, Home improvement
Fort Worth, TX · (817) 555 0134 · name@example.com · linkedin.com/in/carlosjisley
Key Qualifications
EXPERIENCE
Sixteen years in retail operations, six as a district manager
INDUSTRIES
Home improvement, building materials, farm and ranch supply
SPECIALTIES
Multiple unit leadership, store turnarounds, labor scheduling, shrink and loss prevention, professional contractor sales
SYSTEMS
Oracle Retail Merchandising, Blue Yonder Workforce Management, Epicor Eagle point of sale, Power BI
CREDENTIALS
Certified Forklift Trainer and Occupational Safety and Health Administration thirty hour general industry card; Certified Professional in Loss Prevention
EDUCATION
Bachelor of Business Administration in management, University of North Texas
Results at a Glance
2.1%
Comparable store sales
$289
Dollars by resetting
19%
Staffing a dedicated
Executive Summary
District manager for a fourteen store home improvement chain across North Texas, accountable for 61 million dollars in annual volume and 480 associates. Sixteen years in retail, six of them running a district. Known for turning around stores with weak comparable store sales by fixing labor scheduling, planogram compliance and the special order desk.
Signature Achievements
- Moved the district from negative 2.1 percent comparable store sales to positive 5.4 percent over two years, the strongest result of five districts in the company.
- Raised sales per square foot from 289 dollars to 341 dollars by resetting seasonal end caps against a published planogram calendar and auditing every store on it monthly.
- Cut shrink from 1.8 percent to 1.1 percent of sales, returning roughly 430,000 dollars to the district, by protecting the twenty highest theft items rather than locking up whole aisles.
- Grew professional contractor sales 19 percent by staffing a dedicated pro desk associate in the six busiest stores and opening that desk at six in the morning.
- Filled eleven of thirteen store manager and assistant store manager openings from inside the district over three years, which pulled time to fill down from 62 days to 24.
Professional Experience
District Manager
Redbud Home Center, Fort Worth, TX 2020 to present
Fourteen stores across North Texas and the Panhandle, 480 associates, 61 million dollars in annual sales.
- Visit every store on a published cadence, leave a written recap, and close each visit with three commitments the store manager owns before I return.
- Run a weekly district business review on comparable store sales, average transaction value, units per transaction and conversion rate, with one store presenting its own numbers each week.
- Work refund, void and discount exception reporting with the regional loss prevention investigator and lead the store side of every case.
Store Manager
Lone Mesa Building Supply, Waco, TX 2016 to 2020
One 92,000 square foot store with 71 associates and 9.4 million dollars in annual sales.
- Took the store from last of eleven on customer experience scores to second in eighteen months by rebuilding the front end schedule around actual traffic by hour.
- Reduced markdown exposure on discontinued items by clearing the back stock room twice a year and holding a published markdown cadence instead of an annual purge.
Assistant Store Manager
Bosque Ridge Lumber, Temple, TX 2012 to 2016
Hardlines, receiving and the lumber yard for a family owned yard serving central Texas builders.
- Ran cycle counts and receiving, and halved inventory adjustments in the first full year.
- Covered the store as acting manager for four months during a medical leave with no drop in service scores.
Licensure and Certification
Certified Professional in Loss Prevention, Loss Prevention Foundation
Occupational Safety and Health Administration thirty hour general industry card
Member, National Retail Federation
Education
Bachelor of Business Administration in management, University of North Texas, Denton
Core Skills
Comparable store sales · Labor scheduling · Shrink and loss prevention · Planogram compliance · Store turnarounds · Succession planning · Contractor sales · Inventory accuracy · Fair Labor Standards Act compliance · Blue Yonder Workforce Management