Claudia W. Craddock
Assistant Store Manager, Sporting goods
Spokane, WA · (509) 555 0119 · name@example.com · linkedin.com/in/claudiawcraddock
Key Qualifications
EXPERIENCE
Three years in retail, one as an assistant store manager
INDUSTRIES
Sporting goods, outdoor equipment
SPECIALTIES
Front end operations, scheduling, receiving, associate training
SYSTEMS
Oracle Retail Xstore point of sale, Blue Yonder Workforce Management
EDUCATION
Associate degree in business, Spokane Falls Community College
Executive Summary
Assistant store manager in a 42,000 square foot sporting goods store, three years in retail after two seasons as a part time associate. Owns the front end, the schedule and the receiving dock. Promoted from key holder in eighteen months.
Signature Achievements
- Raised units per transaction from 2.1 to 2.6 by coaching the register team on a short add on question tied to the item being bought.
- Cut register shortages by 80 percent after retraining every cashier on the cash handling routine.
- Kept the schedule posted fourteen days ahead all year, which cut call outs on weekends noticeably.
- Trained nine seasonal hires for the winter sports rush and kept six of them into spring.
Professional Experience
Assistant Store Manager
Selkirk Outfitters, Spokane, WA 2024 to present
Front end, receiving and scheduling for a store with 31 associates.
- Open and close the building, run cash office, and manage the daily deposit.
- Build weekly schedules against forecast traffic and keep payroll inside the plan.
Sales Associate and Key Holder
Palouse Trail Supply, Cheney, WA 2022 to 2024
Camping and footwear departments in a small format outdoor store.
- Sold on the floor and ran the register on the busiest weekend shifts.
- Reset the footwear wall each season against the planogram.
Licensure and Certification
Adult first aid and cardiopulmonary resuscitation certification, American Red Cross
Education
Associate degree in business, Spokane Falls Community College
Core Skills
Cash office · Scheduling · Receiving · Customer escalations · Associate training · Planogram resets · Units per transaction · Opening and closing