Monica L. Beddingfield
Volunteer and Community Manager, Volunteer recruitment retention
Pittsburgh, PA · (412) 555 0120 · name@example.com · linkedin.com/in/monicalbeddingfield
Key Qualifications
EXPERIENCE
Twelve years in volunteer engagement, six in management
PROGRAM AREAS
Hospital volunteer services, patient support, community advisory councils, student programs
SPECIALTIES
Volunteer recruitment and retention, screening and onboarding, recognition, community partnership
SYSTEMS
Volgistics, Salesforce Nonprofit Cloud, Blackbaud Raiser's Edge, Microsoft Power BI
CREDENTIALS
Certified Volunteer Administrator, Council for Certification in Volunteer Administration; Certified in Public Health
EDUCATION
Master of public health, University of Pittsburgh; Bachelor of arts, Duquesne University
Executive Summary
Volunteer and community manager for a hospital foundation, running the volunteer program across four campuses and the community advisory network. Twelve years in volunteer engagement, six managing teams. Responsible for 1,150 active volunteers, 84,000 annual service hours and a 900,000 dollar program budget.
Signature Achievements
- Grew the active volunteer roster from 640 to 1,150 across four campuses in three years.
- Raised twelve month volunteer retention from fifty one percent to seventy eight percent.
- Recorded 84,000 volunteer service hours in the last program year, valued at 2.6 million dollars for the annual report.
- Cut the time from application to first shift from thirty four days to eleven days by redesigning onboarding.
- Placed 210 college students into structured placements through agreements with five local institutions.
- Recruited a community advisory council of twenty two members reflecting the service area demographics.
Professional Experience
Volunteer and Community Manager
Allegheny Community Health Foundation, Pittsburgh, PA 2020 to present
Leads volunteer services across four hospital campuses with 1,150 active volunteers, five staff and a 900,000 dollar budget.
- Owns recruitment, screening, onboarding, placement, supervision support and recognition for the whole program.
- Runs the screening standard covering background checks, health clearance, references and role based training.
- Manages the volunteer platform, hour tracking and the reporting used by the board and the annual report.
- Coordinates the community advisory council and eleven neighborhood partnership agreements.
- Supervises three volunteer coordinators and two administrative staff across the four campuses.
Volunteer Services Supervisor
Monongahela Valley Care Network, Monessen, PA 2017 to 2020
Supervised a volunteer program of 380 people supporting patient services at two sites.
- Rebuilt the orientation program and raised the completion rate from sixty two to ninety four percent.
- Introduced role descriptions and supervision expectations for every volunteer position.
- Managed the annual recognition event for 300 volunteers and their guests.
Volunteer Coordinator
Three Rivers Neighborhood Services, Pittsburgh, PA 2014 to 2017
Coordinated volunteers for food, housing and senior visiting programs at a community nonprofit.
- Recruited and scheduled 220 volunteers contributing 14,000 hours a year.
- Built the first volunteer database and hour reporting process for the agency.
Licensure and Certification
Certified Volunteer Administrator, Council for Certification in Volunteer Administration
Certified in Public Health, National Board of Public Health Examiners
Member, Association of Leaders in Volunteer Engagement
Education
Master of public health in behavioral and community health sciences, University of Pittsburgh
Bachelor of arts in communication, Duquesne University
Core Skills
Volunteer program management · Recruitment and retention · Screening and onboarding · Volunteer hour reporting · Community partnership · Recognition programs · Staff supervision · Program budgeting · Advisory council facilitation · Policy and role design