Caroline B. Ferreira
Technical Project Manager, Software Delivery
Boston, MA · (617) 555 0141 · name@example.com · linkedin.com/in/carolinebferreira
Key Qualifications
EXPERIENCE
Four years of technical project management after three years as a software engineer
INDUSTRIES
Learning software company with 400 employees serving about 900 colleges
SPECIALTIES
Software delivery, integration projects, release planning, risk tracking, customer commitments
SYSTEMS
Jira, Confluence, Smartsheet, Slack, GitHub, Datadog, Google Workspace
CREDENTIALS
Project Management Professional, Certified ScrumMaster
EDUCATION
Bachelor of Science in Computer Science, Charles River Institute of Technology
Executive Summary
Technical project manager with four years delivering software at a 400 person company that sells learning software to about 900 colleges. Runs three to four concurrent projects across product, engineering and customer teams, from a new grading integration to the yearly platform upgrade, and keeps each one to its date and budget. Was a software engineer for three years first, so reads the pull requests when a status update sounds vague.
Signature Achievements
- Delivered 11 of 12 projects on their committed date over four years, with the twelfth two weeks late after a vendor delay.
- Kept project spend within 5 percent of budget across 4.8 million dollars of combined project budgets.
- Led the gradebook integration with three student information system vendors, live for 210 colleges before the fall term.
- Cut the yearly platform upgrade from a six week rollout to eleven days with a wave plan and a rollback rehearsal.
- Reduced escaped defects from managed projects by 40 percent by adding a release readiness review two weeks before every launch.
Professional Experience
Technical Project Manager
Beacon Hill Learning Systems, Boston, MA March 2022 to present
Three to four concurrent software delivery projects across product, engineering and customer success; budgets from 200,000 to 1.6 million dollars
- Plan and run software delivery projects from scope and estimate through launch, with schedules, budgets and risk logs kept current in Smartsheet and Jira.
- Coordinate engineering, product, quality assurance, security and customer success on integration and platform projects.
- Run the release readiness review, the launch checklist and the rollback plan for every project.
- Report status weekly to the vice president of engineering and monthly to the executive team with dates, spend and risks.
- Manage vendor deliverables and acceptance for third party integrations.
Software Engineer
Beacon Hill Learning Systems, Boston, MA July 2019 to March 2022
Back end engineer on the assessment product
- Built assessment and grading features in Java and Spring Boot.
- Served as the engineering lead on two integration projects, which led to the move into project management.
- Wrote runbooks for the on call rotation.
Certifications and Training
Project Management Professional, Project Management Institute, earned 2024
Certified ScrumMaster, Scrum Alliance, earned 2022, renewed 2024
Family Educational Rights and Privacy Act training, renewed each year
Education
Bachelor of Science in Computer Science, Charles River Institute of Technology, Boston, 2019
Core Skills
Software delivery planning · Integration project management · Release readiness reviews · Budget tracking · Risk logs · Vendor acceptance · Executive status reporting · Smartsheet scheduling · Jira project tracking · Rollback planning