Rachel E. Donnelly
Entry Level Project Manager, Software Implementation
Boston, MA · (617) 555 0133 · name@example.com · linkedin.com/in/racheledonnelly
Key Qualifications
EXPERIENCE
Seven months as a project manager after two years as a project coordinator
INDUSTRIES
Workforce scheduling software
SPECIALTIES
Customer implementations, go live planning, status reporting, risk logs
SYSTEMS
Smartsheet, Jira, Confluence, Salesforce, Microsoft Project, Zoom
CREDENTIALS
Certified Associate in Project Management, Project Management Institute
EDUCATION
Bachelor of Science in Business Management, Charles River College
Executive Summary
Project manager seven months into a first project manager role at a scheduling software company, after two years as a project coordinator on the same implementation team. Runs customer implementations of 60 to 90 days from kickoff to go live, six at a time, and holds the Certified Associate in Project Management credential. Known for status reports that say what is late and why before the customer asks.
Signature Achievements
- Delivered eleven customer implementations in seven months, nine on the original go live date and two within a week of it.
- Cut the average implementation from 84 days to 68 by moving data collection to the week before kickoff.
- Holds a customer satisfaction score of 4.7 out of five on post go live surveys across eleven projects.
- Built the Smartsheet implementation template with 140 tasks that the whole team of eight now uses.
- Earned the Certified Associate in Project Management credential in 2025 while still a coordinator.
- Coordinated 48 implementations as a coordinator with no missed contractual milestone.
Professional Experience
Project Manager, Implementations
Beacon Harbor Software, Boston, MA February 2026 to present
Workforce scheduling software company with about 900 customers and an implementation team of eight; carries six active customer projects at a time
- Run customer implementations from kickoff to go live, covering configuration, data load, training and cutover.
- Build and maintain the project plan, risk log and weekly status report for each customer in Smartsheet.
- Lead weekly customer calls and hold internal configuration and training resources to the plan.
- Escalate scope changes to the account manager and document the agreed change.
- Hand each customer to support after go live with a written closeout.
Project Coordinator, Implementations
Beacon Harbor Software, Boston, MA January 2024 to February 2026
Coordinator supporting three project managers with about 25 active implementations
- Scheduled kickoff, training and go live sessions for about 25 active implementations.
- Tracked task completion in Smartsheet and flagged slipping items to the project managers each week.
- Prepared status reports and meeting notes for customer calls.
- Managed the data collection workbooks that customers filled out before configuration.
Certifications and Training
Certified Associate in Project Management, Project Management Institute, earned 2025
Google Project Management Professional Certificate, completed 2024
Smartsheet Core product certification, earned 2025
Education
Bachelor of Science in Business Management, Charles River College, Boston, 2023
Core Skills
Implementation planning · Go live cutover · Weekly status reporting · Risk log upkeep · Smartsheet templates · Customer call leadership · Scope change documentation · Resource scheduling · Project closeout · Data collection coordination