Kiana B. Aycock
Chief Technology Officer, Clinical software
Boston, MA · (617) 555 0121 · name@example.com · linkedin.com/in/kianabaycock
Key Qualifications
EXPERIENCE
Twenty years in software engineering and product, six as chief technology officer
INDUSTRIES
Clinical software, health technology, software as a service
SPECIALTIES
Product engineering leadership, platform architecture, reliability, engineering hiring and levels
SYSTEMS
Amazon Web Services, Kubernetes, Terraform, Snowflake, Datadog, GitHub Actions, Python and Go
CREDENTIALS
Amazon Web Services Certified Solutions Architect Professional; member, Association for Computing Machinery
EDUCATION
Master of Science in computer science, Boston University
Executive Summary
Chief technology officer of a clinical software company, accountable for the product engineering organization and the platform 900 medical practices run their day on. Twenty years building software, six in the chief technology officer seat. Owns architecture, delivery, reliability and the engineering hiring bar for 210 engineers.
Signature Achievements
- Rebuilt the scheduling and charting platform as service boundaries that let four teams ship independently, taking release frequency from monthly to daily.
- Held platform availability at 99.97 percent through a year in which customer accounts grew from 520 practices to 900.
- Cut Amazon Web Services spend per practice by 44 percent through rightsizing, storage tiering and a move to spot capacity for batch work.
- Carried the company through its first System and Organization Controls 2 Type Two audit with no exceptions, and held that result for three years.
- Grew engineering from 74 to 210 people across three sites and kept regretted attrition under 6 percent.
- Shipped the clinical notes feature that now appears in 62 percent of renewals as a named reason to stay.
Professional Experience
Chief Technology Officer
Beacon Clinical Software, Boston, MA 2020 to present
Product engineering organization of 210 at a clinical software company serving 900 practices and 14,000 clinicians.
- Owns engineering, architecture, security of the product and technical operations, reporting to the chief executive officer.
- Sets the technical roadmap with the chief product officer and defends the sequencing to the board each quarter.
- Runs the architecture review that governs service boundaries, data contracts and language choices.
- Accountable for availability, incident response and the postmortem process across all customer facing services.
- Owns engineering levels, compensation bands and the hiring bar, and personally interviews at staff level and above.
Vice President of Engineering
Charles River Diagnostics Software, Cambridge, MA 2016 to 2020
Engineering group of 90 building laboratory information software sold to hospital laboratories.
- Led six engineering teams through the move from a shipped installation to a hosted service.
- Introduced the on call rotation, error budgets and the first meaningful service level objectives.
- Reduced defect escape rate by 58 percent by putting integration testing in front of release rather than after.
Director of Engineering
Quabbin Data Systems, Worcester, MA 2012 to 2016
Three teams of engineers building integration products for health care customers.
- Managed the integration engine team and the interface deployment practice.
- Rewrote the message processing core and raised throughput by a factor of nine.
Licensure and Certification
Amazon Web Services Certified Solutions Architect Professional
Member, Association for Computing Machinery
Education
Master of Science in computer science, Boston University, 2009
Bachelor of Science in computer engineering, University of Texas at El Paso, 2005
Core Skills
Product engineering leadership · Platform architecture · Reliability engineering · Cloud cost management · Security of the product · Technical roadmap ownership · Engineering hiring and levels · Board communication · Incident command · Distributed systems