Olivia J. Marchetti
Entry Level Business Analyst, Banking Operations
Charlotte, NC · (704) 555 0137 · name@example.com · linkedin.com/in/oliviajmarchetti
Key Qualifications
EXPERIENCE
Fourteen months as a business analyst after a summer internship in bank operations
INDUSTRIES
Regional retail banking
SPECIALTIES
Requirements gathering, process mapping, user acceptance testing, operations reporting
SYSTEMS
Jira, Confluence, Microsoft Visio, Excel, Structured Query Language queries, Tableau
CREDENTIALS
Entry Certificate in Business Analysis, International Institute of Business Analysis
EDUCATION
Bachelor of Science in Business Administration, Piedmont Crossing University
Executive Summary
Business analyst fourteen months into a first analyst role on the deposit operations team of a regional bank with 190 branches, after a summer internship in the same department. Gathers requirements from branch and operations staff, maps the current process before anyone talks about the future one, and writes the acceptance tests that operations runs before a release. Has already carried two small projects from request to release on her own.
Signature Achievements
- Wrote the requirements and ran user acceptance testing for a wire transfer callback change that cut manual review time by 35 percent across 190 branches.
- Mapped the account closure process in Visio and found nine handoffs that were removed, taking the average closure from six days to two.
- Wrote and executed 240 acceptance test cases across four releases with 31 defects found before production.
- Built a weekly exceptions report in Tableau that replaced a spreadsheet three people updated by hand.
- Earned the Entry Certificate in Business Analysis in 2025, eight months into the role.
Professional Experience
Business Analyst, Deposit Operations
Piedmont Commerce Bank, Charlotte, NC July 2025 to present
Regional bank with 190 branches and about 1.1 million deposit accounts; one of four analysts supporting deposit operations
- Gather requirements from branch, call center and operations staff through interviews and workshops.
- Document current and future state processes in Visio and write user stories in Jira.
- Plan and run user acceptance testing with operations staff and track defects to closure.
- Write queries to size problems and check that a released change did what it was supposed to do.
- Maintain the Confluence pages that hold process documentation for deposit operations.
Operations Analyst Intern
Piedmont Commerce Bank, Charlotte, NC May 2024 to August 2024
Summer internship in the deposit operations department
- Timed and documented the account maintenance process across three branches.
- Built an Excel model of call center volume by request type for the operations manager.
- Tested a form change in the account opening system and reported results.
Certifications and Training
Entry Certificate in Business Analysis, International Institute of Business Analysis, earned 2025
Google Data Analytics Professional Certificate, completed 2024
Bank Secrecy Act and privacy training, renewed each year
Education
Bachelor of Science in Business Administration, Piedmont Crossing University, Charlotte, 2025
Core Skills
Requirements interviews · Process mapping · User story writing · Acceptance test cases · Visio diagrams · Jira backlog upkeep · Structured Query Language queries · Tableau reports · Confluence documentation · Defect tracking