Olivia P. Marchetti
Scrum Master, Software Company
Raleigh, NC · (919) 555 0136 · name@example.com · linkedin.com/in/oliviapmarchetti
Key Qualifications
EXPERIENCE
Three years as scrum master for two teams, after three years in quality assurance
INDUSTRIES
Software company with 260 employees selling scheduling software to about 4,000 businesses
SPECIALTIES
Sprint facilitation, blocker removal, flow metrics, retrospectives, release coordination
SYSTEMS
Jira, Confluence, Miro, Slack, GitHub, Jira dashboards for cycle time and throughput
CREDENTIALS
Certified ScrumMaster, Professional Scrum Master Level 1
EDUCATION
Bachelor of Arts in Communication, Neuse River State University
Executive Summary
Scrum master with three years serving two product teams at a 260 person software company that sells scheduling software to about 4,000 field service businesses. Runs the sprint events for 16 engineers, designers and testers, clears the blockers that stall them, and keeps the metrics honest. Moved into the role from quality assurance, so still reads the test plan before the sprint review.
Signature Achievements
- Raised sprint goal completion for two teams from 58 percent to 91 percent of sprints over eighteen months.
- Cut median cycle time from ticket start to production from 11 days to five by limiting work in progress and splitting stories.
- Reduced carry over work at sprint end from about 30 percent of points to under 8 percent.
- Held both teams to a two week release rhythm for 40 straight sprints with no missed release.
- Ran the retrospective format that surfaced and fixed the flaky test suite, cutting failed pipeline runs by 60 percent.
Professional Experience
Scrum Master
Fieldpath Software, Raleigh, NC September 2023 to present
Two product teams of eight each building scheduling and dispatch features; two week sprints; about 4,000 customer businesses
- Facilitate sprint planning, daily scrum, sprint review and retrospective for two teams of eight on two week sprints.
- Track and remove blockers, escalating dependencies on the platform team and third party vendors within the day.
- Maintain Jira boards and dashboards for cycle time, throughput and work in progress and review them with the teams each sprint.
- Coach the product owners on backlog refinement so stories arrive at planning with acceptance criteria and estimates.
- Coordinate the two week release with support and customer success so customers hear about changes before they land.
Quality Assurance Analyst
Fieldpath Software, Raleigh, NC August 2020 to September 2023
Manual and automated testing for the dispatch product
- Wrote and ran test plans for dispatch and mobile features across about 25 releases a year.
- Built Cypress end to end tests for the scheduling calendar.
- Ran the daily bug triage and served as interim scrum master for six months before moving into the role.
Certifications and Training
Certified ScrumMaster, Scrum Alliance, earned 2023, renewed 2025
Professional Scrum Master Level 1, Scrum.org, earned 2024
Jira administration fundamentals, Atlassian, completed 2024
Education
Bachelor of Arts in Communication, Neuse River State University, Raleigh, 2020
Core Skills
Sprint facilitation · Blocker removal · Cycle time metrics · Work in progress limits · Story splitting · Retrospective facilitation · Backlog refinement coaching · Release coordination · Jira board design · Test plan review