Jasmine R. Hollowell
Quality Assurance Manager, Clinical software
Nashville, TN · (479) 555 0184 · name@example.com · linkedin.com/in/jasminerhollowell
Key Qualifications
EXPERIENCE
Fourteen years in software quality, five leading testing teams.
INDUSTRIES
Clinical software, hospital systems, health data exchange.
SPECIALTIES
Test strategy, release readiness gates, validation evidence, team leadership.
SYSTEMS
Jira, TestRail, Selenium, Playwright, GitHub Actions, Confluence, Power BI.
CREDENTIALS
Certified Tester Advanced Level Test Manager, American Software Testing Qualifications Board.
EDUCATION
Bachelor of Science in health informatics, University of Tennessee.
Results at a Glance
61%
Two years
10%
Three reorganizations
900 hours
Year after funding
Executive Summary
Quality assurance manager with fourteen years in clinical software, five of them leading teams. Runs a group of eleven testers and automation engineers covering three products used by hospital systems in nine states. Owns release readiness, the defect metrics the executive team reviews, and the validation evidence auditors ask for.
Signature Achievements
- Reduced defects reaching hospital customers by 61 percent in two years by introducing entry and exit criteria for every release.
- Grew the testing team from four to eleven and kept voluntary turnover under 10 percent through three reorganizations.
- Cut regression effort by 900 hours a year after funding an automation program that now covers the four highest risk clinical workflows.
- Passed two customer led validation audits with no findings against the testing process.
- Shortened release readiness decisions from a two day meeting to a one hour review backed by a live quality dashboard.
- Recovered a delayed pharmacy module launch by rebuilding the test plan around risk, delivering it seven weeks later rather than the forecast five months.
Professional Experience
Quality Assurance Manager
Cumberland Clinical Software, Nashville, TN 2021 to present
Leads eleven testers and automation engineers across three clinical products serving 140 hospitals.
- Owns the test strategy and the release readiness decision for every production deployment, including the criteria that stop a release.
- Runs weekly defect triage with engineering and product leads and reports quality trends monthly to the chief technology officer.
- Manages a testing budget of 1.4 million dollars covering headcount, test environments and device and browser coverage.
- Hires, coaches and reviews the team, and moved four manual testers into automation roles through a structured training plan.
- Maintains the validation documentation that supports customer audits under the Health Insurance Portability and Accountability Act.
Quality Assurance Lead
Music Row Data Systems, Nashville, TN 2017 to 2021
Led three testers on a health data exchange platform moving records between clinics and payers.
- Built the first written test strategy the company had and tied it to the release calendar.
- Introduced TestRail and Jira reporting so leadership could see coverage and open defect age by product.
- Ran interface testing for 30 clinic integrations and coordinated partner acceptance testing.
Quality Assurance Analyst
Volunteer State Technology Group, Knoxville, TN 2012 to 2017
Tested billing and scheduling applications for a regional healthcare software vendor.
- Wrote and executed manual test cases across billing, scheduling and reporting modules.
- Supported customer acceptance testing at go live for 18 clinic implementations.
- Ran defect retesting and release verification for a monthly release cycle across two products.
Licensure and Certification
Certified Tester Advanced Level Test Manager, American Software Testing Qualifications Board
Certified ScrumMaster, Scrum Alliance
Education
Bachelor of Science in health informatics, University of Tennessee, 2012
Core Skills
Test strategy · Release readiness · Team leadership · Defect metrics · Jira · TestRail · Playwright · Risk based testing · Validation evidence · Budget ownership · Hiring and coaching