Tiffany J. Ormond
Quality Assurance Engineer, Test Automation
Austin, TX · (619) 555 0146 · name@example.com · linkedin.com/in/tiffanyjormond
Key Qualifications
EXPERIENCE
Nine years in software testing, seven of them in test automation.
INDUSTRIES
Online retail, payment processing, software consulting.
SPECIALTIES
Browser automation, application programming interface testing, regression strategy, defect triage.
SYSTEMS
Playwright, Cypress, Selenium, Jira, TestRail, GitHub Actions, Postman.
CREDENTIALS
Certified Tester Foundation Level, American Software Testing Qualifications Board.
EDUCATION
Bachelor of Arts in linguistics, University of Texas at Austin.
Executive Summary
Quality assurance engineer with nine years in online retail testing, seven of them writing automation. Owns the browser and application programming interface regression suites for a checkout platform that handles roughly 40,000 orders a day. Turns slow manual regression cycles into fast pipeline checks developers run themselves.
Signature Achievements
- Cut the nightly regression run from four hours to 50 minutes by moving 90 browser tests to Playwright.
- Raised automated coverage of the checkout journey from 31 percent to 84 percent.
- Caught a sales tax rounding fault in holiday release testing that would have mispriced 12,000 orders.
- Brought defects escaping to production down from 19 a quarter to 6 over eighteen months.
- Coached six developers to write and maintain their own Playwright tests, shifting 40 percent of test authoring to engineering.
Professional Experience
Quality Assurance Engineer
Brightpath Commerce Group, Austin, TX 2022 to present
Only automation engineer embedded in a checkout squad of nine developers and two product managers.
- Owns a Playwright suite of 340 tests that gates every release to the checkout and payment services.
- Writes the test plan in TestRail for each two week sprint and runs risk based exploratory sessions on new payment methods.
- Triages incoming defects in Jira within one business day and pairs with developers to reproduce failures against staging data.
Quality Assurance Analyst
Verado Software Partners, Austin, TX 2019 to 2022
Tested client web applications for a 60 person software consultancy serving retail and hospitality accounts.
- Ran manual and Selenium regression cycles for six client projects on staggered release calendars.
- Replaced spreadsheet test tracking with TestRail, which gave clients traceable evidence at project sign off.
- Wrote application programming interface checks in Postman that caught contract breaks early.
Software Support Specialist
Hill Country Technology Services, Austin, TX 2017 to 2019
First line support for a point of sale product used by 400 restaurant locations.
- Reproduced and documented customer reported faults for a support queue of about 60 tickets a week.
- Wrote the defect intake standard the testing team still follows today.
- Verified fixes in each maintenance release and closed the loop with the accounts that raised them.
Licensure and Certification
Certified Tester Foundation Level, American Software Testing Qualifications Board
Member, Association for Software Testing
Education
Bachelor of Arts in linguistics, University of Texas at Austin, 2016
Core Skills
Playwright · Cypress · Selenium · TestRail · Jira · Postman · GitHub Actions · TypeScript · Risk based testing · Exploratory testing · Defect triage