Preston R. Tadlock
Product Manager, Health software
Boston, MA · (617) 555 0197 · name@example.com · linkedin.com/in/prestonrtadlock
Key Qualifications
EXPERIENCE
Nine years in software product management
INDUSTRIES
Health software, education technology, analytics
SPECIALTIES
Customer discovery, roadmap ownership, release planning, adoption growth
SYSTEMS
Jira, Confluence, Amplitude, Figma, Snowflake
CREDENTIALS
Certified Scrum Product Owner, Pragmatic Institute Foundations certification
EDUCATION
Bachelor of Science in health sciences, Northeastern University
Executive Summary
Product manager with nine years in health software, currently owning the scheduling and patient access area of a platform used by two hundred clinics. Works close to the users, ships in small increments and holds a firm line on what does not go into a release. Runs discovery every sprint rather than once a quarter.
Signature Achievements
- Grew weekly active use of the patient scheduling module from thirty one percent of clinics to seventy eight percent in eighteen months.
- Cut appointment booking time for front desk staff from four minutes to ninety seconds, measured across forty clinics.
- Shipped a waitlist feature that recovered an average of nine hundred filled appointment slots a month per large clinic.
- Reduced support tickets on the scheduling area by forty four percent by fixing the five workflows that generated most of them.
- Ran ninety customer interviews across two years and turned the findings into a published problem list the whole team works from.
- Retired three features used by under two percent of clinics, which returned a third of the team capacity to new work.
Professional Experience
Product Manager
Charles Basin Health Software, Boston, MA 2021 to present
Owns scheduling and patient access for a clinical platform serving two hundred clinics, working with two engineering teams of six.
- Sets and defends the roadmap for the patient access area, reviewed each quarter with clinical and commercial leadership.
- Writes the problem statements and acceptance criteria that two engineering teams build from, and joins every sprint review.
- Runs discovery interviews with front desk staff, practice managers and patients, and publishes findings after each round.
- Tracks activation, weekly use and task completion in Amplitude and reports monthly against agreed targets.
- Works with the compliance team so every release meets patient privacy requirements before it reaches a clinic.
Associate Product Manager
Back Bay Learning Technologies, Cambridge, MA 2019 to 2021
Supported the assessment area of a learning platform used by three hundred school districts.
- Owned the assessment reporting features with a team of four engineers.
- Ran the pilot program with eleven districts before each major release.
- Improved report generation success rate from eighty four percent to ninety nine percent by prioritizing reliability work.
Business Analyst
Harborline Analytics, Boston, MA 2017 to 2019
Requirements and analysis work for a data analytics product team.
- Gathered requirements from customers and translated them into specifications for the engineering team.
- Built the first customer usage reports the product team used for planning.
Licensure and Certification
Certified Scrum Product Owner, Scrum Alliance
Pragmatic Institute Foundations certification
Education
Bachelor of Science in health sciences, Northeastern University, 2017
Core Skills
Customer discovery · Roadmap ownership · Requirements writing · Release planning · Product analytics · Stakeholder management · Prioritization · Clinical workflow knowledge · Pilot programs · Feature retirement