Megan L. Vandenberg
Medical Receptionist, Multi Physician Internal Medicine Group
Sioux Falls, SD · (605) 555 0144 · name@example.com · linkedin.com/in/meganlvandenberg
Key Qualifications
EXPERIENCE
Four years of medical reception in internal medicine and physical medicine
SETTINGS
Eleven physician internal medicine group seeing about 250 patients a day
SPECIALTIES
Check in, scheduling, insurance verification, copayment collection, referral tracking
SYSTEMS
Epic Cadence scheduling, Epic Prelude registration, Phreesia intake, Availity eligibility
LICENSURE
Certified Medical Administrative Assistant, National Healthcareer Association
EDUCATION
Medical administrative assistant certificate, Southeast Prairie Technical College
Executive Summary
Certified medical administrative assistant with four years at the front desk of an eleven physician internal medicine group seeing about 250 patients a day. Checks in and schedules for four of the physicians, verifies insurance the day before, collects copayments and balances, and keeps the waiting room moving when a physician runs behind. Known for a check in line that rarely reaches the door.
Signature Achievements
- Checks in about 110 patients a day with an average check in time under three minutes on the practice's queue report.
- Raised point of service collections from 78 percent to 95 percent of copayments and known balances.
- Cut the no show rate for four physician schedules from 11 percent to 6 percent with reminder calls and a same day waitlist.
- Reduced registration errors that caused claim rejections from 40 a month to under ten by verifying eligibility the day before.
- Trained three new receptionists on Epic Cadence templates and the referral tracking list.
Professional Experience
Medical Receptionist
Big Sioux Internal Medicine Associates, Sioux Falls, SD September 2022 to present
Eleven physician internal medicine group seeing about 250 patients a day across two front desks; assigned to four physicians
- Check in and check out patients for four internal medicine physicians, confirming identity, insurance and consent forms.
- Schedule visits, procedures and follow ups in Epic Cadence using each physician's template rules.
- Verify insurance eligibility for the next day's schedule and flag plans that need referrals or authorizations.
- Collect copayments, deductibles and past due balances and post them to the account.
- Answer a six line phone system, route clinical calls to the nurse line and schedule the rest.
Front Desk Receptionist
Prairie Wind Physical Medicine and Rehabilitation, Brandon, SD August 2021 to September 2022
Two physiatrist clinic with therapy and injection visits, about 70 patients a day
- Checked in patients and scheduled therapy and injection visits at a physical medicine clinic.
- Collected workers' compensation claim numbers and adjuster contacts at registration.
- Scanned outside records and imaging discs into the chart before the visit.
Licensure and Certification
Certified Medical Administrative Assistant, National Healthcareer Association, certified 2022
Health Insurance Portability and Accountability Act privacy training, renewed each year
Basic Life Support, American Heart Association, current through 2027
Education
Medical administrative assistant certificate, Southeast Prairie Technical College, Sioux Falls, 2022
High school diploma, Prairie Hills High School, Sioux Falls, 2021
Core Skills
Patient check in · Epic Cadence scheduling · Insurance eligibility checks · Copayment collection · Referral tracking · Multi line phones · Waitlist management · Reminder calls · Consent form processing · Records scanning