Billing Clerk Job Description

Billing Clerk Job Description

The billing clerk job description profiles the job of an administrative professional responsible for creating and processing invoices for goods and services provided by the organization. The duties vary from organization to organization, but generally, they are responsible for responding to billing inquiries, resolving billing discrepancies, and communicating with customers or clients regarding payment issues.

Billing Clerks work in various industries, such as healthcare, finance, and retail, and their primary duties include preparing invoices, tracking payments, and maintaining accurate financial records. They work closely with other departments, such as sales and accounting, to ensure that billing processes are efficient and accurate. The billing clerk job description also states that the incumbent must have strong organizational skills, attention to detail, and proficiency in computer software programs such as Microsoft Excel and QuickBooks.

Related: Accounts Payable Clerk Job Description

Billing Clerk job description: Overall purpose

Ensures accurate and timely billing for products or services rendered and maintains records of payments received and outstanding. They do this effectively by performing various tasks, including generating invoices, verifying billing information, processing payments, reconciling accounts, maintaining customer or client records, resolving billing discrepancies or disputes, and preparing financial reports.

Job description for a Billing Clerk: Responsibilities and duties


  • Creates and processes invoices by entering data into accounting software or billing systems to generate invoices.
  • Verifies billing data by checking for errors, omissions, or inconsistencies and making necessary corrections.
  • Investigates and resolve billing disputes by communicating with customers directly or working with other departments, such as sales or customer service, to gather information and find solutions.
  • Communicates with customers effectively by sending reminders or following up on past-due payments.
  • Monitors accounts receivable by keeping track of customer payments and ensuring they are received on time.
  • Assists with administrative duties such as filing, data entry, or responding to general inquiries.
  • Manages billing cycles by scheduling invoices, setting due dates, and following up on payments.
  • Ensures billing processes run smoothly by coordinating with other departments such as sales, customer service, or accounting.
  • Ensures customer satisfaction by processing their refunds or credits and making appropriate adjustments to the customer's account.
  • Maintains confidentiality by ensuring that sensitive financial information, such as credit card numbers or social security numbers, is kept secure and not disclosed.

Related: Clerk Job Descriptions

Job description for a Billing Clerk: Educational Qualifications.

  • High school diploma or equivalent: A high school diploma or equivalent is the most cited for a Billing clerk position. The qualification is needed as it provides a basic education and demonstrates that the incumbent has the skills needed for the job, such as math, reading, and writing.
  • Some employers also require an accounting degree as the degree provides a more in-depth understanding of accounting principles, business operations, and financial management.

Billing clerk job description

Job description for a Billing Clerk: Experience Required

Some billing clerk job descriptions require at least one year of experience in a similar role. Again, the extent of the experience required varies from organization to organization.

Listed below are some of the experience requirements for the billing clerk job:

  •  A minimum of 1 year of experience in a similar role is often a requirement.
  • Experience with financial transactions, accounting principles, and record-keeping procedures.

Billing Clerk job description: KSAOs




  • Knowledge of accounting principles is required to understand accounting principles and practices, including financial statements, debits and credits, and general ledger entries.
  • Knowledge of billing procedures is needed as it helps to ensure that invoices are accurate and payments are made on time.
  • Knowledge of financial software as it helps the incumbent input and manages data accurately and efficiently.
  • Knowledge of data entry is required for this role to ensure that financial records are complete and up-to-date.


  • Must have analytical skills, as they analyze complex financial data and identify trends and patterns that could impact the profitability of a business.
  • Must have good attention to detail and ensure all financial information is accurate and complete.
  • Must possess excellent communication skills, as there is a need to effectively communicate financial information clearly and concisely to non-financial stakeholders, such as managers or executives and to resolve billing disputes and answer customer inquiries promptly.
  • Must have computer skills because billing clerks should be proficient in using financial software to create reports and communicate financial information.


  • Ability to work under pressure and meet tight deadlines.
  • Ability to work independently and as part of a team.
  • Ability to think strategically and understand the impact of financial decisions on the overall success of a business


A billing clerk job description is vital to any organization's financial team. They are responsible for processing financial transactions, maintaining accurate financial records, and ensuring timely invoices. The incumbent is expected to possess a range of knowledge, including accounting principles, billing procedures, financial software, communication skills, data entry, and time management.

Additionally, they should possess various abilities, including attention to detail, analytical, mathematical, organizational, customer service, and time management skills. By possessing these skills and abilities, a billing clerk can effectively manage billing cycles and ensure that financial records are accurate and up-to-date, ultimately contributing to the organization's financial success.

Tanyaradzwa Shava
This article was written by Tanyaradzwa a Consultant at Industrial Psychology Consultants (Pvt) Ltd

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