Clerk Job Descriptions

Clerk Job Descriptions

Clerk job descriptions profile the duties of people in charge of carrying out administrative duties to support regular corporate operations. A clerk is a professional who handles a range of duties in an office, including typing documents, taking calls, and filing data. The specific obligations change depending on the employer's requirements. They are responsible for returning calls and emails, keeping a well-organized filing system, and replenishing office supplies.

Clerk job descriptions can include being in charge of planning employee travel for conferences and business excursions. The best clerks typically have excellent communication abilities, a solid work ethic, and are customer-focused. Clerks benefit greatly from strong computer abilities and basic knowledge of bookkeeping.

The clerk job description includes carrying out ordinary clerical tasks. An efficient clerk can put forth thorough work to support maintaining efficient office operations. Clerks can work in various settings, including hospitals, offices of the government, and other businesses. They carry out administrative duties to keep offices running efficiently.

The duties and responsibilities of a clerk are varied and dynamic. As a result, a competent clerk needs to be kind, accommodating, and an excellent communicator. Excellent computer and customer service skills and keen attention to detail are crucial.

Related: Accounts Payable Clerk Job Description

Clerk job descriptions: Overall purpose of the job

Clerks typically work for corporations across industries to provide administrative support to those that work in an office setting. Their job is to complete a range of clerical tasks. They work closely with Managers and employees to maintain a well-organized business. A key element in this role is effectively communicating with different levels of employees and catering to their needs.

Clerk job descriptions: Primary Duties


Performs administrative tasks to support daily business operations. While duties vary according to the Clerk's employer and industry, the following tasks are common:

  • Provides administrative support to executive staff by handling correspondence.
  • Provides administrative support to managers by answering questions, typing memos, creating spreadsheets and charts, and processing paperwork.
  • Operates standard office equipment, such as copiers, scanners, voicemail systems, telephones, and personal computers, by responding to messages, calls and other assigned work.
  • Copies and arranges files/documents pertaining to workplace activity by keeping an organized folder or filing system.
  • Demonstrates a friendly and cooperative attitude by interacting with customers.
  • Delivers incoming mail by sending mail for easy delivery.
  • Schedules meetings by handling calendar management for various internal clients.
  • Updates and keeps track of company documents by filing according to date and department.
  • Creates invoices and keeps track of unpaid bills by keeping records and receipts.
  • Takes notes and minutes in meetings by recording or writing them down.
  • Makes travel arrangements for the business trips of other corporate workers by making bookings.
  • Keeps track of office supplies by informing the office manager when supply levels are low.
  • Plans meetings by getting conference rooms ready.
  • Provides workers, clients, or the public with general information about the company by handing out fliers and business cards.
  • Coordinates activities for learning and growth by preparing materials and schedules for training.
  • Distributes internal corporate documents by delivering them to the respective departments.
  • Helps new employees with the tasks associated with job onboarding by arranging for computer, phone, and building access and placing supply orders.
  • Prepares meeting roasters by keeping them current as part of pre-meeting support.
  • Ensures safety within the parameters of the work by using equipment correctly and adhering to safety regulations.
  • Ensures that payment requisitions are correct before payment by checking for accuracy, authenticity, completeness and credibility of supporting documents.
  • Helps with mail room operations by performing daily deliveries and pickups to predetermined destinations.

Related: Billing Clerk job description

Clerk job descriptions: Educational Qualifications

  • High school diploma
  • A certificate in office management.
  • An associate's degree in office management may be required in some roles.

Clerk job descriptions: Experience Required

  • One year as an office clerk or other clerical position to ensure the employee can perform the required clerical and administrative tasks.

Clerk job descriptions: Knowledge, Skills, Abilities, and Other Characteristics (KSAO)




  • Knowledgeable about maintaining and controlling records.
  • Knowledgeable about ensuring that all work is done in line with the work information, standard details, and established risk assessment.
  • Knowledge of common filing systems
  • Capable of managing sensitive information.
  • Working knowledge of databases


  • High level of computer literacy
  • Good communication skills in writing and speaking are essential to communicate effectively with staff, managers, organizations and the public.
  • Strong interpersonal skills
  • Powerful time-management and multitasking capabilities
  • Accuracy in data entering.


  • The capacity to work both alone and collaboratively,
  • The capacity for sustained concentration and attention to detail.
  • The capacity to work under time constraints.
  • Ability to analyze and solve problems.

Related: KSAOS - Step by step guide to understanding KSAOs

Clerk job descriptions: Conclusion

The duties and responsibilities of a clerk` are varied and dynamic. As a result, a competent clerk's job description should include being accommodating and an excellent communicator. To help those who work in an office setting, clerks often work for businesses in various industries. On behalf of the company's employees, they do a variety of clerical duties like copying, faxing, and writing invoices. They could also be in charge of planning employee travel for conferences and business excursions.

Trish Makiwa
This article was written by Trish a Consultant at Industrial Psychology Consultants (Pvt) Ltd

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