Serena V. Ritchie
Program Support Specialist, State workforce agency
Albuquerque, NM · (859) 555 0148 · name@example.com · linkedin.com/in/serenavritchie
Key Qualifications
EXPERIENCE
Seven years supporting federally funded state program operations
INDUSTRIES
State workforce agency, community college district
SPECIALTIES
Grant reporting, subrecipient monitoring support, records management, meeting coordination
SYSTEMS
Microsoft SharePoint, Smartsheet, Salesforce, Microsoft Excel, Tableau
CREDENTIALS
Certified Grants Management Specialist through the National Grants Management Association
EDUCATION
Bachelor of Arts in public administration, University of New Mexico
Results at a Glance
22
Subrecipient contracts drawing
14
Site visits
31
Subrecipient staff
40
Member workforce board
Executive Summary
Program support specialist for a state workforce agency, keeping a 19 million dollar federal grant portfolio on schedule and on the record. Seven years of deadline tracking, subrecipient paperwork, monitoring files and quarterly reporting. The person who notices when a required signature page never came back.
Signature Achievements
- Coordinates reporting for 22 subrecipient contracts drawing on a 19 million dollar federal workforce grant.
- Cut late quarterly performance reports from nine a year to one by building a shared deadline tracker.
- Assembled the monitoring files for 14 site visits that closed with no documentation findings.
- Wrote the grant closeout desk procedure now used by four program units across the division.
- Trained 31 subrecipient staff on the reimbursement request template and halved returned claims.
- Kept the program calendar for a 40 member workforce board through three chair transitions.
Professional Experience
Program Support Specialist
New Mexico Division of Workforce Development, Albuquerque, NM 2021 to present
Support specialist for a grant unit administering 19 million dollars across 22 subrecipient contracts.
- Tracks deliverables, reporting deadlines and expenditure documentation for every subrecipient.
- Prepares monitoring visit files and drafts findings letters for the program manager to sign.
- Keeps grant records so that Single Audit Act sample requests are answered from one folder.
- Schedules and documents quarterly workforce board meetings and the public comment period.
Program Assistant
Rio Grande Community College District, Albuquerque, NM 2019 to 2021
Assistant on two federal training grants at a community college district serving 8,000 students.
- Processed participant enrollment paperwork and kept eligibility documentation current.
- Prepared monthly expenditure summaries for the grant accountant to reconcile.
- Coordinated travel and logistics for instructor training sessions in four counties.
Licensure and Certification
Certified Grants Management Specialist, National Grants Management Association, 2023
Member, National Grants Management Association
Education
Bachelor of Arts in public administration, University of New Mexico, 2019
Associate degree in business administration, Central New Mexico Community College, 2017
Core Skills
Grant reporting · Subrecipient monitoring support · Uniform Guidance familiarity · Records management · Deadline tracking · Meeting coordination · Microsoft SharePoint · Smartsheet · Microsoft Excel · Public meeting notices