Diego M. Casteen
Housekeeping Manager, Resort lodging
Tucson, AZ · (520) 555 0110 · name@example.com · linkedin.com/in/diegomcasteen
Key Qualifications
EXPERIENCE
Eleven years in hotel housekeeping, five managing the department
INDUSTRIES
Resort lodging, golf and spa properties, seasonal leisure travel
SPECIALTIES
Attendant productivity, quality inspection, linen par control, safety training
SYSTEMS
Opera room status, Quore, Hotelkey inspection module, ADP Workforce Now
CREDENTIALS
Certified Hospitality Housekeeping Executive, earned 2020
EDUCATION
Associate degree in hotel management, Pima Community College
Results at a Glance
71%
Percent by adding
18 months
Recordable back
$26k
Year in linen
Executive Summary
Housekeeping manager for a 480 room desert resort, leading 62 room attendants, house persons and inspectors. Eleven years in the department, five in charge of it. Runs the board at 16 credits a shift and holds cleanliness scores in the top ten percent of the brand.
Signature Achievements
- Brought departure room cleaning from 38 minutes to 31 minutes per room by resequencing the cart setup and the bathroom order, without a drop in inspection scores.
- Moved the brand cleanliness score from 8.4 to 9.2 over two seasons of guest surveys.
- Cut cost per occupied room in housekeeping from 14.10 dollars to 11.85 dollars while wages rose.
- Reduced attendant turnover from 71 percent to 33 percent by adding a paid four day training week and a fixed two day weekend rotation.
- Ran 18 months without a recordable back or chemical injury after retraining the whole team on lifting and dilution stations.
- Recovered 26,000 dollars a year in linen loss by counting par against room inventory every Monday.
Professional Experience
Housekeeping Manager
Saguaro Bluff Resort and Spa, Tucson, AZ 2021 to present
480 room resort with casitas, a spa and 40,000 square feet of meeting space, department of 62
- Set the daily board against the arrival and stayover mix, running 16 credits a shift for departures and stayovers combined.
- Manage three inspectors who check every departure room and a sample of stayovers, with results posted by name each week.
- Own the deep clean rotation so that every room gets a mattress rotation, carpet extraction and drapery clean twice a year.
- Train the department on hazard communication, bloodborne pathogens and safe lifting under Occupational Safety and Health Administration rules.
- Forecast labor and linen with the director of rooms from the 14 day occupancy outlook and defend the variance each period.
Assistant Housekeeping Manager
Rincon Vista Hotel, Tucson, AZ 2018 to 2021
306 room full service property with a 40 person housekeeping department
- Ran the morning board, assigned rooms and dispatched house persons to guest requests through the work order system.
- Inspected 40 rooms a day and coached attendants on the misses rather than writing them up.
- Managed the on premise laundry schedule so that terry and linen kept ahead of a 92 percent occupancy weekend.
Room Attendant and Inspector
Old Pueblo Inn, Tucson, AZ 2014 to 2018
188 room select service hotel with a daily board of 16 rooms
- Cleaned 16 rooms a shift to brand standard and moved to inspector after two years.
- Covered laundry shifts and learned the whole linen cycle from soil sort to par delivery.
Licensure and Certification
Certified Hospitality Housekeeping Executive, American Hotel and Lodging Educational Institute, 2020
Occupational Safety and Health Administration 30 hour general industry card, 2021
Education
Associate degree in hotel management, Pima Community College, 2014
Core Skills
Board planning · Room inspection · Linen par control · Labor forecasting · Quore · Deep clean rotation · Chemical safety training · Attendant coaching · Cost per occupied room · Bilingual supervision