Camila E. Oakley
Events Manager, Full service hotels
Nashville, TN · (615) 555 0114 · name@example.com · linkedin.com/in/camilaeoakley
Key Qualifications
EXPERIENCE
Nine years in hotel catering and conference services
INDUSTRIES
Full service hotels, association and corporate meetings, music industry events
SPECIALTIES
Event detailing, banquet event orders, food and beverage minimums, room block coordination
SYSTEMS
Delphi, Cvent, Social Tables, Opera
CREDENTIALS
Certified Meeting Professional, Events Industry Council, ServSafe Food Protection Manager
EDUCATION
Bachelor of science in hospitality and tourism management, Middle Tennessee State University
Results at a Glance
240
Groups a year
14%
Offering three tiered
62%
Annual groups
72 hours
Half by moving
Executive Summary
Hotel events manager handling 240 groups a year worth 5.8 million dollars in catering revenue. Writes the banquet event orders, holds the detailing calls and stands on the floor at every general session. Nine years in hotel catering and conference services in a convention market.
Signature Achievements
- Detailed 240 groups a year producing 5.8 million dollars in catering revenue with an average check of 78 dollars a person.
- Raised food and beverage capture on group business by 14 percent by offering three tiered packages instead of open menus.
- Rebooked 62 percent of annual groups on site by walking next year dates with the planner during the current program.
- Cut event order changes inside 72 hours by half by moving the detailing call three weeks earlier in the timeline.
- Managed a five day convention with 3,400 attendees, 46 functions and four offsite venues with no service failure reported.
- Trained two coordinators who both moved into events manager roles at sister properties.
Professional Experience
Events Manager
Cumberland Row Hotel, Nashville, TN 2021 to present
Six hundred room hotel with 45,000 square feet of meeting space serving association and corporate groups
- Detail every group from contract turnover through final billing, including menus, sets and audio visual needs.
- Write and distribute banquet event orders and lead the weekly meeting with banquets, kitchen and front office.
- Track food and beverage minimums, guarantees and attrition against the contract and advise clients before penalties apply.
- Stand the floor at general sessions and meal functions and fix problems before the planner sees them.
Catering Sales Manager
Harpeth Valley Inn, Franklin, TN 2018 to 2021
Two hundred room property with a wedding and social catering focus
- Sold and planned 120 weddings and social events a year against an annual goal of 1.6 million dollars.
- Conducted site visits, tastings and final detail meetings with couples and their families.
- Wrote contracts, collected deposits and issued final invoices with the accounting office.
- Coordinated outside vendors including florists, bands and rental companies.
Conference Services Coordinator
Music Row Conference Center, Nashville, TN 2016 to 2018
Independent conference center with 12 meeting rooms and a 400 seat auditorium
- Built room sets, catering orders and signage for 300 meetings a year.
- Managed registration desks and attendee materials for multi day programs.
- Reconciled event charges and answered client billing questions.
Licensure and Certification
Certified Meeting Professional, Events Industry Council, 2022
ServSafe Food Protection Manager certification
Education
Bachelor of science in hospitality and tourism management, Middle Tennessee State University, Murfreesboro, Tennessee, 2016
Core Skills
Event detailing · Banquet event orders · Food and beverage minimums · Room block coordination · Delphi sales and catering · Cvent · Vendor management · Client site visits · Final billing · Onsite execution