Sean R. Mozingo
Hotel General Manager, Profit loss ownership
Phoenix, AZ · (602) 555 0181 · name@example.com · linkedin.com/in/seanrmozingo
Key Qualifications
EXPERIENCE
Sixteen years in hotel operations, six as general manager
PROPERTY
Four hundred thirty room franchised full service hotel with twenty two thousand square feet of meeting space
SPECIALTIES
Profit and loss ownership, market share growth, department head development, owner reporting
SYSTEMS
Oracle Hospitality Opera, Amadeus sales and catering, Smith Travel Research, Micros, Tableau
CREDENTIALS
Certified Hotel Administrator, American Hotel and Lodging Educational Institute
EDUCATION
Bachelor of Science in hospitality management, Arizona State University
Executive Summary
Hotel general manager with sixteen years in franchised full service hotels, currently leading a four hundred thirty room property with revenue of twenty eight million dollars. Owns the profit and loss statement, seven department heads and the owner relationship, and has held first place in the competitive set for market share for three years.
Signature Achievements
- Grew the revenue per available room index against the competitive set from ninety six to one hundred fourteen in three years.
- Delivered twenty eight million dollars of revenue and eleven point two million dollars of house profit last year.
- Raised the guest satisfaction score from eighty two to ninety three across nine quarters.
- Passed three consecutive franchise brand quality assurance audits with scores above ninety four.
- Cut hourly turnover from sixty one percent to twenty nine percent through pay reviews and a promotion ladder.
- Completed a twelve million dollar guest room renovation while keeping the hotel open and occupancy above seventy percent.
Professional Experience
Hotel General Manager
Desert Sun Crossing Hotel, Phoenix, AZ 2020 to present
Four hundred thirty room franchised hotel with three outlets, meeting space and two hundred forty employees under a third party management company.
- Own the full profit and loss statement, from revenue strategy through labor, cost of goods sold and capital spending.
- Lead seven department heads through weekly leadership meetings, monthly reviews and annual development plans.
- Present monthly results and capital requests to the ownership group and the asset manager.
- Chair the revenue strategy meeting with the director of sales and the revenue manager and approve the selling plan.
- Hold the hotel to franchise brand standards and lead preparation for every quality assurance audit.
Hotel Manager
Papago Point Hotels, Tempe, AZ 2016 to 2020
Three hundred room hotel where the role covered rooms, food and beverage and engineering.
- Directed rooms and food and beverage operations for a team of one hundred sixty.
- Raised departmental profit by two point four million dollars over four years.
- Rebuilt the housekeeping labor model and lowered cost per occupied room by three dollars ten.
- Covered as acting general manager for six months and delivered budget in both revenue and profit.
Director of Rooms
Cactus Wren Hospitality, Tucson, AZ 2012 to 2016
Two hundred sixty room resort hotel with front office, housekeeping and guest services reporting in.
- Led one hundred employees across front office, housekeeping and bell services.
- Improved cleanliness scores from eighty to ninety one within eighteen months.
- Managed the rooms budget and the annual soft goods replacement program.
Licensure and Certification
Certified Hotel Administrator, American Hotel and Lodging Educational Institute
Member, Arizona Lodging and Tourism Association
Education
Bachelor of Science in hospitality and tourism management, Arizona State University, Tempe, Arizona
Core Skills
Profit and loss ownership · Revenue strategy · Market share growth · Owner reporting · Department head coaching · Renovation management · Brand quality assurance · Labor model design · Guest satisfaction programs · Capital budgeting