Alyssa N. Brannigan
Hostess, High Volume Casual Dining Chain
Columbus, OH · (614) 555 0153 · name@example.com · linkedin.com/in/alyssanbrannigan
Key Qualifications
EXPERIENCE
Two years of host stand work at a high volume chain, one as weekend lead
SETTINGS
280 seat casual dining chain location seating about 1,400 guests on a Saturday
SPECIALTIES
Wait quotes, section rotation, wait list texting, large party seating, host training
SYSTEMS
Yelp Guest Manager wait list, Aloha point of sale, HotSchedules, table status pager board
CREDENTIALS
ServSafe Food Handler, cardiopulmonary resuscitation and first aid
EDUCATION
High school diploma, Olentangy Ridge High School
Executive Summary
Hostess with two years at a 280 seat casual dining chain location beside a shopping mall that seats about 1,400 guests on a Saturday. Runs the door with a wait list that reaches 90 parties, quotes waits that land within five minutes, and keeps the rotation even across 14 server sections so nobody gets buried. Now the lead hostess on weekend nights and the trainer for new hosts.
Signature Achievements
- Quotes waits that land within five minutes of the actual seat time on 91 percent of parties, tracked in the wait list system.
- Seats about 1,400 guests on a Saturday across 14 sections with server cover counts kept within three guests of each other.
- Cut walkaways from the wait list from 11 percent to 6 percent by texting accurate quotes and updates.
- Promoted to weekend lead hostess after eleven months and now trains all new hosts.
- Handles parties of 15 to 40 with table combinations planned before the party walks in.
Professional Experience
Lead Hostess
Scioto Grill and Bar, Columbus, OH August 2024 to present
280 seat casual dining chain location beside a regional mall seating about 1,400 guests on a Saturday; leads three hosts on weekend nights
- Run the host stand on Friday and Saturday nights with a wait list of up to 90 parties in Yelp Guest Manager.
- Quote waits from live table status and section pace and text updates to waiting parties.
- Assign tables in rotation across 14 sections so each server's cover count stays balanced.
- Plan seating for large parties and to go pickup traffic with the manager before each rush.
- Train new hosts on the wait list system, the floor plan and greeting standards.
Hostess
Scioto Grill and Bar, Columbus, OH September 2023 to August 2024
Weekend and weeknight host stand shifts
- Greeted and seated guests, managed the wait list and answered a four line phone.
- Kept the floor plan and table status board current through the shift.
- Packed and handed off to go orders at the host stand during rushes.
Certifications and Training
ServSafe Food Handler certificate, National Restaurant Association, current through 2027
Cardiopulmonary resuscitation and first aid, American Red Cross, current through 2027
Chain host certification and trainer designation, completed 2024
Education
High school diploma, Olentangy Ridge High School, Columbus, 2023
Core Skills
Wait time quoting · Section rotation · Wait list texting · Large party seating · Floor plan management · Host training · Multi line phones · To go order handoff · Guest greeting standards · Table status tracking