Imani T. Coble
Contract Manager, Facilities Services
Kansas City, MO · (816) 555 0103 · name@example.com · linkedin.com/in/imanitcoble
Key Qualifications
EXPERIENCE
Twelve years in facilities contract management, four prior years in property operations
PORTFOLIO
34 service contracts worth 9.6 million dollars a year across 41 buildings in four states
SPECIALTIES
Service level agreement governance, scope development, rebids, vendor performance and remediation
SYSTEMS
ServiceChannel, Corrigo, Archibus, Yardi, Microsoft Power BI
CREDENTIALS
Certified Facility Manager, International Facility Management Association
EDUCATION
Bachelor of Science in business administration, University of Missouri Kansas City
Results at a Glance
$1.4m
Annual contract spend
81%
Percent in eighteen
640
By adding response
90
Day cures
Executive Summary
Contract manager with twelve years in facilities services, responsible for 34 janitorial, landscaping and mechanical subcontracts across a 4.1 million square foot office and industrial portfolio. Holds vendors to written service level agreements, runs the quarterly business reviews and rebids about a third of the book each year.
Signature Achievements
- Took 1.4 million dollars out of annual contract spend over three years by rebidding janitorial and landscaping in regional bundles.
- Raised preventive maintenance completion across the vendor base from 81 percent to 96 percent in eighteen months.
- Cut the open work order backlog from 640 to under 200 by adding response time penalties to twelve contracts.
- Replaced two failing janitorial vendors on 90 day cures with no service interruption at any site.
- Standardized 34 separate agreements onto one master services template with consistent insurance and indemnity terms.
- Built a scorecard in Power BI that made vendor performance visible to property managers every month.
Professional Experience
Contract Manager, Facilities Services
Prairie Gate Realty Trust, Kansas City, MO 2019 to present
Owns every facilities service contract for an owner operator of 41 office and industrial buildings across Missouri, Kansas, Iowa and Nebraska.
- Writes scopes of work, issues requests for proposal, leads bid evaluation and negotiates rates, escalators and termination terms.
- Runs monthly performance reviews against key performance indicators for inspection scores, response time and preventive maintenance completion.
- Approves vendor invoices against contract rates and released work orders in ServiceChannel and disputes what does not reconcile.
- Manages certificates of insurance, safety records and background check compliance for roughly 380 vendor employees on site.
Facilities Contract Administrator
Blue Vale Property Group, Overland Park, KS 2014 to 2019
Administered janitorial, security and grounds agreements for a regional portfolio of 22 suburban office properties.
- Tracked renewal dates and negotiated extensions or rebids 120 days before expiration.
- Ran quarterly site audits with property managers and logged corrective actions to closure.
- Reconciled contract billing against budget and explained variances in the monthly operating report.
Assistant Property Manager
Wyandotte Commercial Services, Kansas City, KS 2010 to 2014
Supported operations at four multitenant office buildings totaling 700 thousand square feet.
- Dispatched tenant work orders and followed vendors to completion.
- Coordinated annual life safety inspections and elevator testing with the building engineer.
Licensure and Certification
Certified Facility Manager, International Facility Management Association
Facilities Management Administrator, Building Owners and Managers Institute
Member, International Facility Management Association Kansas City chapter
Education
Bachelor of Science in business administration, University of Missouri Kansas City, 2010
Core Skills
Scope of work development · Request for proposal management · Service level agreement governance · Vendor performance scorecards · Contract negotiation · Invoice reconciliation · ServiceChannel · Corrigo · Microsoft Power BI · Budget variance reporting