Jamal R. Ingle
District Retail Banking Manager
New Orleans, LA · (334) 555 0152 · name@example.com · linkedin.com/in/jamalringle
Key Qualifications
EXPERIENCE
Fourteen years in consumer banking, six of them leading multiple branches
INDUSTRIES
Community banking, consumer lending, small business deposit services
SPECIALTIES
Deposit growth, branch staffing models, coaching, service quality, audit readiness
SYSTEMS
Fiserv DNA, Salesforce Financial Services Cloud, nCino, Verint, Microsoft Power BI
CREDENTIALS
Certified Financial Marketing Professional, American Bankers Association
EDUCATION
Bachelor of Science in finance, University of New Orleans
Results at a Glance
$410m
Million dollars
9%
Year while holding
31%
Percent in two
94%
Affected households
Executive Summary
Retail banking manager with fourteen years in consumer banking and six years running a district of eleven branches across southeast Louisiana. Owns deposit growth, consumer lending production, staffing and audit results for the district. Known for turning weak branches around without replacing the whole team.
Signature Achievements
- Grew district deposit balances from 410 million dollars to 486 million dollars across eleven branches in three years.
- Raised net household growth to 9 percent a year while holding household attrition under 6 percent.
- Cut branch employee turnover from 31 percent to 18 percent in two years using a fixed weekly coaching schedule.
- Closed every Community Reinvestment Act small business lending target set for the district for four straight years.
- Consolidated two overlapping branches after a flood closure and retained 94 percent of the affected households.
- Cleared three consecutive internal audits and one Federal Deposit Insurance Corporation examination with no repeat findings.
Professional Experience
District Retail Banking Manager
Gulf Coast Heritage Bank, New Orleans, LA 2020 to present
Leads eleven branches, four branch managers and 86 employees across southeast Louisiana holding 486 million dollars in consumer and small business deposits.
- Sets deposit, consumer loan and household growth targets for each branch and reviews results in a weekly performance call.
- Coaches branch managers on staffing schedules, referral conversations and complaint handling during monthly branch visits.
- Owns audit and compliance results for the district, including Bank Secrecy Act training completion and cash controls.
- Partners with the mortgage and small business lending teams so branch referrals reach a lender within one business day.
- Recruits and promotes branch talent, filling nine of the last eleven manager openings from inside the district.
Branch Manager
Bayou Republic Bank, Lafayette, LA 2016 to 2020
Ran a 94 million dollar branch with fourteen employees serving oilfield service firms and their households.
- Grew branch deposits by 22 million dollars over four years through business calling and community events.
- Rebuilt a team that had lost five people in a year and brought turnover down to a single departure in 2019.
- Approved consumer loans and overdraft decisions within a 50,000 dollar lending authority.
- Served as the branch security officer and ran quarterly robbery and cash handling drills.
Assistant Branch Manager and Personal Banker
Crescent Fidelity Savings, New Orleans, LA 2012 to 2016
Second in command at a 61 million dollar branch in a mixed residential and tourism district.
- Opened consumer and small business accounts and handled the branch teller line during peak periods.
- Resolved account disputes and error claims within the timelines set under Regulation E.
- Ranked first among sixteen personal bankers in the bank for checking account production in 2015.
Licensure and Certification
Certified Financial Marketing Professional, American Bankers Association
Bank Secrecy Act and anti money laundering certification, renewed annually
Notary public commissioned by the State of Louisiana
Education
Bachelor of Science in finance, University of New Orleans, 2011
Louisiana Bankers Association school of banking, graduated 2018
Core Skills
Multiple branch leadership · Deposit growth · Consumer lending · Branch staffing models · Coaching and performance reviews · Audit readiness · Complaint resolution · Community Reinvestment Act activity · Cash controls · Talent development