Rachel A. Stancill
Member Service Teller
Boise, ID · (805) 555 0130 · name@example.com · linkedin.com/in/rachelastancill
Key Qualifications
EXPERIENCE
Three years of teller and member service work, two years in grocery retail
INDUSTRIES
Community credit unions, grocery retail
SPECIALTIES
Cash handling, deposit intake, Currency Transaction Reports, member referrals
SYSTEMS
Fiserv Signature, Salesforce Financial Services Cloud, Microsoft Excel
CREDENTIALS
Bank Teller Certificate from the American Bankers Association, annual Bank Secrecy Act training
EDUCATION
Associate degree in business administration, College of Western Idaho
Executive Summary
Teller with three years at the window of a community credit union, trained on cash limits, Currency Transaction Report thresholds and Regulation E claim intake. Balances a drawer to the penny through heavy Friday payroll traffic and passes members to the branch banker when a lending conversation is the right next step.
Signature Achievements
- Balanced the drawer with zero outages across 26 straight months at a window averaging 190 transactions a day.
- Referred 62 members to the branch banker in one year, 41 of whom opened a savings account.
- Completed 140 Currency Transaction Reports with no corrections sent back by compliance.
- Trained four new tellers on the Fiserv Signature platform and on the branch dual control cash procedure.
Professional Experience
Member Service Teller
Sawtooth Ridge Credit Union, Boise, ID 2023 to present
One of five tellers at a west Boise branch serving 11,000 members.
- Processes deposits, withdrawals, loan payments and official checks under branch cash limits.
- Prepares Currency Transaction Reports on cash activity above the reporting threshold and flags structuring patterns to the branch manager.
- Buys and sells cash to the vault under dual control and settles the automated teller machine each Monday.
Cashier and Shift Lead
Cottonwood Grocery Cooperative, Boise, ID 2021 to 2023
Front end shift lead over six cashiers at a member owned grocery store.
- Counted and settled six registers at close and investigated any variance the same night.
- Handled complaints at the service desk and issued refunds within store policy.
- Covered the money order and bill payment counter, which built the cash accuracy habit used today.
Licensure and Certification
Bank Teller Certificate, American Bankers Association, 2024
Notary public commissioned by the state of Idaho
Education
Associate degree in business administration, College of Western Idaho, 2023
Core Skills
Cash handling · Drawer balancing · Deposit processing · Currency Transaction Reports · Know your customer checks · Regulation E claim intake · Fiserv Signature · Member referrals