Elena S. Verble
Customer Experience Designer, Digital banking
Austin, TX · (716) 555 0101 · name@example.com · linkedin.com/in/elenasverble
Key Qualifications
EXPERIENCE
Six years in design, four of them on regulated banking products
INDUSTRIES
Digital banking, financial technology
SPECIALTIES
Account opening journeys, identity verification flows, disclosure design, usability testing
SYSTEMS
Figma, Maze, Amplitude, Qualtrics, Adobe Creative Cloud
CREDENTIALS
User Experience Certification from the Nielsen Norman Group
EDUCATION
Bachelor of fine arts in graphic design, University of Texas at Austin
Results at a Glance
34%
Rewriting the document
61
Moderated usability sessions
200
Customers that now
Executive Summary
Customer experience designer at a digital bank, responsible for the account opening and identity verification journey that every new customer walks through. Six years in design, four of them inside regulated financial products, with a habit of testing a screen with real people before defending it in a review.
Signature Achievements
- Redesigned the account opening flow and lifted completion from 48 percent to 72 percent across 90,000 monthly starts.
- Cut the average time to open a checking account on mobile from eleven minutes to under five.
- Reduced abandoned identity verification steps by 34 percent by rewriting the document upload screens.
- Rewrote the Regulation E error resolution notice with the compliance team into language tested at an eighth grade reading level.
- Ran 61 moderated usability sessions in one year and turned the findings into a shared research library.
- Won budget for a research panel of 200 customers that now feeds every product team in the company.
Professional Experience
Customer Experience Designer
Colorado River Digital Bank, Austin, TX 2023 to present
Sole designer on the onboarding team at a digital bank serving 1.1 million customers.
- Designs the account opening, identity verification and funding journey across mobile and web.
- Runs moderated and unmoderated usability testing on every major flow before release.
- Works with compliance to keep disclosures under Regulation E and the Truth in Savings Act readable and correctly timed.
- Maintains the onboarding pattern library inside the company design system.
Product Designer
Balcones Lending Technology, Austin, TX 2021 to 2023
Designer on a two person team building consumer loan application software for community lenders.
- Designed the borrower application and document collection experience end to end.
- Built the first version of the company design system in Figma.
- Tested prototypes with borrowers recruited through partner credit unions.
Visual Designer
Hill Country Creative Studio, Austin, TX 2020 to 2021
Studio designer producing brand and web work for local clients.
- Produced brand identity, print and web assets for eleven client accounts.
- Learned interface design on the job by taking over the studio web projects.
- Presented concepts directly to client owners and revised them from that feedback.
Licensure and Certification
User Experience Certification, Nielsen Norman Group, 2024
Education
Bachelor of fine arts in graphic design, University of Texas at Austin, 2020
Core Skills
Journey design · Usability testing · Prototyping in Figma · Plain language writing · Disclosure design · Design systems · Behavioral analytics · Accessibility review · Stakeholder facilitation