Gabriela D. Gainey
Lead Flight Attendant, Purser duties
Houston, TX · (713) 555 0128 · name@example.com · linkedin.com/in/gabrieladgainey
Key Qualifications
EXPERIENCE
Fifteen years of cabin crew flying under Federal Aviation Regulations part 121, eight of them in the lead position
AIRCRAFT
Boeing 787, Boeing 767 and Airbus A321 qualified, crews of four to nine
SPECIALTIES
Purser duties, inflight medical response, crew resource management, premium cabin service standards
SYSTEMS
Comply365 electronic manual, Sabre CrewTrac, onboard point of sale tablet, cabin defect logging in Ultramain
CREDENTIALS
Federal Aviation Administration Certificate of Demonstrated Proficiency, cardiopulmonary resuscitation and automated external defibrillator certification
EDUCATION
Bachelor of Arts in communication, University of Houston
Executive Summary
Lead flight attendant with fifteen years of international widebody flying out of Houston. Works the purser position on Boeing 787 crews of nine, runs the preflight briefing and the cabin ready call, owns the medical and security response on board, and signs off new hires during initial operating experience.
Signature Achievements
- Closed boarding by ten minutes before push on 94 percent of departures across a year of long haul pairings, against a fleet average of 88 percent.
- Managed a passenger cardiac event at cruise with the ground physician service and landed on schedule, avoiding a diversion the airline priced at 180,000 dollars.
- Carried twenty two new flight attendants through initial operating experience with every one signed off at the first attempt.
- Cut premium cabin service complaints on the West Africa rotation by 41 percent after rewriting the galley timing plan the crew briefs before departure.
- Filed nineteen reports through the Aviation Safety Action Program in two years, one of which changed the door arming callout across the widebody fleet.
- Served as a door and slide demonstrator in recurrent training, taking roughly 300 crew members a year through evacuation drills.
Professional Experience
Lead Flight Attendant
Gulf Meridian Airways, Houston, TX 2016 to present
Purser on Boeing 787 crews of nine flying Houston to West Africa, western Europe and South America.
- Runs the preflight crew briefing, assigns doors and positions, and gives the cabin ready call to the flight deck.
- Owns the onboard response to medical events, unruly passengers and security matters, then files the report before the crew clears customs.
- Reconciles catering and duty free counts against the passenger load, which cut shortfall claims on the route by a third.
Flight Attendant
Coastal Crescent Airlines, Houston, TX 2011 to 2016
Domestic narrowbody flying on Airbus A320 crews of four from a base with 190 daily departures.
- Held reserve for four years while qualified on three aircraft types, with no missed assignments.
- Coached crews on service recovery limits and follow up as a volunteer base peer trainer.
- Sat on the inflight standards group that rebuilt the beverage service timing card for short segments.
Guest Services Supervisor
Harbor Point Hotel Group, Galveston, TX 2008 to 2011
Front desk and concierge team of eleven at a 240 room waterfront property.
- Built the shift roster and handled escalated guest complaints for a property running above 80 percent occupancy.
- Trained eight new agents on reservations and payment handling.
Licensure and Certification
Federal Aviation Administration Certificate of Demonstrated Proficiency for Boeing 787, Boeing 767 and Airbus A321
Cardiopulmonary resuscitation and automated external defibrillator certification, American Heart Association
Member, Association of Flight Attendants
Education
Bachelor of Arts in communication, University of Houston, 2008
Federal Aviation Administration part 121 initial qualification, Gulf Meridian Airways inflight training center, 2016
Core Skills
Purser leadership · Inflight medical response · Crew resource management · Emergency evacuation procedures · Premium cabin service · Conflict resolution · Safety reporting · New hire mentoring · Catering reconciliation · French language