Krista T. Edmundson
Airline Operations Director, Network passenger airlines
Atlanta, GA · (404) 555 0126 · name@example.com · linkedin.com/in/kristatedmundson
Key Qualifications
EXPERIENCE
Twenty two years in flight dispatch and airline operations control
INDUSTRIES
Network passenger airlines, regional carriers, flight dispatch services
SPECIALTIES
System operations control, irregular operations recovery, dispatch standards, winter operations
SYSTEMS
Sabre movement manager, Jeppesen crew rostering, AeroData weight and balance, Tableau
CREDENTIALS
Aircraft dispatcher certificate, safety management system training for senior managers
EDUCATION
Master of Science in aviation management, Auburn University
Results at a Glance
76
Percent across two
99.2%
Hurricane season
$6.2m
Year in diversion
Executive Summary
Airline operations director running system operations control for a carrier with 190 aircraft and 1,100 daily departures. Twenty two years in dispatch and operations leadership, accountable for on time departure, completion factor and the recovery plan on every day the network breaks.
Signature Achievements
- Raised system on time departure from 76 to 87 percent across two years without adding block time.
- Held completion factor at 99.2 percent through a hurricane season that closed three stations for a week.
- Cut average recovery time after a major disruption from 31 to 18 hours with a rewritten cancellation model.
- Reduced tarmac delay events over three hours to zero across four consecutive years.
- Saved 6.2 million dollars a year in diversion and hotel costs by moving cancellation decisions earlier in the day.
- Built the winter operations plan that carried the airline through two January storms with no station closure beyond a day.
Professional Experience
Director of System Operations
Peachtree Air Lines, Atlanta, GA 2020 to present
Operations control center of 210 covering dispatch, crew tracking, maintenance control and customer recovery
- Leads the operations control center and owns daily on time departure and completion factor results.
- Chairs the disruption call and approves cancellation and recovery plans during irregular operations.
- Holds dispatch and crew tracking to part 121 and part 117 flight and duty requirements.
- Reports operational performance to the executive team and the board safety committee each period.
General Manager of Operations Control
Southern Crescent Airways, Birmingham, AL 2014 to 2020
Control center supporting eighty aircraft and four hub stations
- Managed dispatch, crew scheduling and maintenance control on a twenty four hour roster.
- Introduced a delay coding standard that made the root cause reporting usable for the first time.
- Ran the operational side of two fleet introductions without loss of schedule.
- Reduced dispatch related delays by 44 percent over three years.
Manager of Flight Dispatch
Gulf Coast Air Shuttle, Mobile, AL 2008 to 2014
Dispatch office of twenty six releasing 300 flights a day
- Supervised dispatchers, approved flight releases and monitored weather and airspace constraints.
- Built the training program that took new dispatchers to release authority in half the time.
- Represented dispatch in the safety action program review board.
- Coordinated diversion support and fuel planning during two volcanic ash and hurricane seasons.
Licensure and Certification
Aircraft dispatcher certificate, Federal Aviation Administration
Safety management system training for senior managers
Member, Airline Dispatchers Federation
Education
Master of Science in aviation management, Auburn University, 2012
Bachelor of Science in meteorology, Florida Institute of Technology, 2003
Core Skills
Operations control · Disruption recovery · Dispatch standards · Winter operations · Crew legality · Performance reporting · Weather planning · Cost of delay analysis · Leadership · Regulatory compliance · Fleet introduction · Escalation management