Grant M. Nunnally
Inflight Services Manager, Base leadership
Portland, ME · (207) 555 0143 · name@example.com · linkedin.com/in/grantmnunnally
Key Qualifications
EXPERIENCE
Twenty three years in inflight, eight managing a crew base
OPERATIONS
Part 121 carrier, 480 based flight attendants, 210 daily departures, four aircraft types
SPECIALTIES
Base leadership, attendance and performance management, qualification currency, labor contract administration
SYSTEMS
Sabre crew management portal, Workday, Comply365 electronic manuals, Tableau, Qualtrics
CREDENTIALS
Certificate of demonstrated proficiency and instructor authorization on four aircraft types
EDUCATION
Bachelor of Science in organizational leadership, University of Southern Maine
Results at a Glance
100%
Crew members
88
Percent by moving
34
Year to nine
40
Small group sessions
Executive Summary
Inflight services manager responsible for 480 flight attendants at a northeast crew base. Fifteen years in the cabin and eight in management. Owns attendance, performance, qualification currency and contract administration, and answers for cabin readiness on 210 daily departures.
Signature Achievements
- Cut unplanned absence at the base from 7.9 to 4.1 percent in two years through a return to work conversation standard and a rebuilt reserve pool.
- Held qualification currency at 100 percent across 480 crew members for eleven consecutive quarters with no crew removed from a trip for a lapsed date.
- Improved cabin ready on time performance from 88 to 95 percent by moving the crew briefing room next to the gate podiums.
- Reduced formal grievances from 34 a year to nine by settling issues at the first step with the local union officers.
- Raised base customer satisfaction for cabin crew by nine points after a service standards reset and 40 small group sessions.
- Closed a Federal Aviation Administration base inspection with no findings on training records, manuals or crew qualification.
Professional Experience
Inflight Services Manager
Casco Bay Air Lines, Boston, MA 2018 to present
Crew base of 480 flight attendants with six supervisors and two administrative staff
- Lead six inflight supervisors covering performance, attendance, investigations and crew support.
- Own qualification currency, recurrent training scheduling and the certificate of demonstrated proficiency records for the base.
- Administer the collective bargaining agreement and represent the company in first step grievance meetings.
- Manage the base operating budget, reserve staffing levels and premium pay exposure.
- Support irregular operations as the duty manager, covering hotel, transport and crew legality decisions.
Inflight Supervisor
Northern Pine Airways, Portland, ME 2013 to 2018
Supervisor for 120 flight attendants at a small base with seasonal peaks
- Conducted performance reviews, onboard observations and investigations for the assigned crew group.
- Ran new hire onboarding and the initial operating experience program for 60 flight attendants a year.
- Coordinated the annual uniform fitting, badge renewal and recurrent training calendar.
Flight Attendant and Instructor
Downeast Regional Air, Bangor, ME 2001 to 2013
Line flying on regional and narrowbody equipment with an instructor assignment
- Flew the line and taught initial and recurrent classes on emergency procedures and equipment.
- Served two terms on the joint safety committee representing the cabin crew group.
Licensure and Certification
Certificate of Demonstrated Proficiency, Federal Aviation Administration
Flight attendant instructor authorization on four aircraft types
Cardiopulmonary resuscitation and automated external defibrillator certification, American Red Cross
Education
Bachelor of Science in Organizational Leadership, University of Southern Maine, 2016
Certificate in Labor and Employee Relations, Cornell University School of Industrial and Labor Relations, 2020
Core Skills
Crew base leadership · Attendance management · Qualification currency · Labor contract administration · Grievance resolution · Performance investigations · Reserve staffing planning · Irregular operations duty management · Budget ownership · Service standards coaching