Monica F. Parham
Field Service Engineer, Business fiber
Albuquerque, NM · (505) 555 0197 · name@example.com · linkedin.com/in/monicafparham
Key Qualifications
EXPERIENCE
Nine years in telecommunications field service and outside plant
INDUSTRIES
Business fiber, dedicated internet access, regional carriers
SPECIALTIES
Circuit turn up, fiber splicing, fault location, customer premises installation
SYSTEMS
ServiceNow, SolarWinds, Cisco, Salesforce
CREDENTIALS
Certified Fiber Optic Technician, Fiber Optic Association; Occupational Safety and Health Administration thirty hour construction
EDUCATION
Associate degree in electronics technology, Central New Mexico Community College
Executive Summary
Field service engineer covering business fiber and dedicated internet circuits across northern New Mexico. Nine years installing, testing and repairing last mile services for customers who lose money every minute a circuit is down. Holds a first time fix rate above ninety percent across roughly 900 visits a year.
Signature Achievements
- Held a first time fix rate of 92 percent across about 900 service visits a year for three consecutive years.
- Cut mean time to repair on business fiber faults in the northern territory from nine hours to five and a half.
- Turned up 210 dedicated internet circuits with zero customer reported defects in the first thirty days.
- Located an intermittent fault on a twenty two mile route that two previous crews had missed, restoring a hospital circuit.
- Trained six new technicians on fusion splicing and optical time domain reflectometer testing.
Professional Experience
Field Service Engineer
Rio Grande Business Networks, Albuquerque, NM 2020 to present
Territory covering six counties of business fiber, ethernet and dedicated internet customers
- Installs, tests and repairs customer circuits from the handoff point through the demarcation equipment.
- Works the escalated fault queue for circuits carrying a four hour restoration commitment.
- Performs splicing, optical loss testing and reflectometer traces on the last mile.
- Documents every visit in the ticketing system with test results attached before leaving the site.
Fiber Technician
Sandia Mesa Line Construction, Santa Fe, NM 2017 to 2020
Construction and splicing crew building fiber routes for carriers and school districts
- Spliced and tested backbone and distribution fiber on aerial and buried routes.
- Prepared as built records and test result packages for customer acceptance.
- Stood in as crew lead on two builds when the supervisor was assigned elsewhere.
Licensure and Certification
Certified Fiber Optic Technician, Fiber Optic Association
Occupational Safety and Health Administration thirty hour construction certification
Commercial driver license, class B, New Mexico
Education
Associate degree in electronics technology, Central New Mexico Community College, 2017
Core Skills
Fusion splicing · Optical time domain reflectometer testing · Circuit turn up · Fault location · Ethernet testing · Aerial and buried plant · ServiceNow · Customer communication · Job site safety