Anika N. Padgett
Director of Network Operations, Regional fiber carrier
Denver, CO · (570) 555 0128 · name@example.com · linkedin.com/in/anikanpadgett
Key Qualifications
EXPERIENCE
Eighteen years in carrier networks, seven as a director of operations
INDUSTRIES
Regional fiber carrier, wholesale transport, enterprise and government services
SPECIALTIES
Network operations center leadership, service assurance, field operations, vendor contracts, capital and operating budgets
SYSTEMS
ServiceNow, SolarWinds, Ciena, Cisco, Tableau
CREDENTIALS
Project Management Professional, Project Management Institute; Cisco Certified Network Professional in service provider networking
EDUCATION
Master of Business Administration, University of Colorado Denver
Executive Summary
Director of network operations for a regional fiber carrier serving Colorado, Wyoming and New Mexico, accountable for the network operations center, field operations and a 31 million dollar operating budget. Eighteen years in carrier networks, seven as a director, running a team of 74 across surveillance, dispatch and service assurance.
Signature Achievements
- Cut network mean time to repair from 4.6 hours to 2.4 across three years while the network grew by 41 percent in route miles.
- Held service level agreement performance above 99.5 percent on 2,900 business circuits and reduced credits paid from 1.9 million to 420,000 dollars a year.
- Consolidated three regional operations centers into one around the clock center in Denver, saving 3.4 million dollars a year with no loss of coverage.
- Renegotiated the field maintenance contract for the western territory and took 2.1 million dollars a year out of cost while tightening response times.
- Took reportable outage filings to the Federal Communications Commission from nine a year to two by fixing power and diversity gaps at eleven sites.
- Built a leadership bench in which four internal specialists were promoted to manager, and cut voluntary turnover in the center from 27 percent to 9 percent.
Professional Experience
Director of Network Operations
Front Range Fiber Holdings, Denver, CO 2019 to present
Network operations center, field operations and service assurance for a carrier with 11,000 route miles, 2,900 business circuits and a 31 million dollar operating budget. Team of 74 across three managers.
- Own availability, mean time to repair and service level agreement performance for the whole network.
- Set the operating and capital plans for operations, including tooling, spares strategy and fleet.
- Chair the major incident review and hold engineering and construction to the corrective actions it raises.
- Manage maintenance, dispatch and equipment vendor contracts, and lead the annual negotiations.
- Report network performance to the executive team and to the largest wholesale customers each quarter.
Senior Manager, Network Operations
Rampart Communications Group, Colorado Springs, CO 2015 to 2019
Around the clock surveillance and tier two support for a network of about 4,000 elements, leading 26 specialists.
- Rebuilt shift structure and escalation criteria, which cut abandoned tickets at handover to almost none.
- Introduced formal problem management and retired 60 chronic faults in two years.
- Delivered the migration of monitoring onto a single platform without losing alarm coverage.
Network Operations Manager
Arkansas Valley Telephone Company, Pueblo, CO 2011 to 2015
Day shift operations for a rural incumbent carrier with 38,000 access lines and a growing fiber footprint.
- Managed twelve technicians across monitoring, dispatch and central office maintenance.
- Introduced availability reporting that gave the general manager a weekly view of repeat faults.
Licensure and Certification
Project Management Professional, Project Management Institute
Cisco Certified Network Professional in service provider networking
Member, Fiber Broadband Association
Education
Master of Business Administration, University of Colorado Denver, 2016
Bachelor of Science in electronics engineering technology, Colorado State University Pueblo, 2007
Core Skills
Operations leadership · Service assurance · Mean time to repair · Vendor negotiation · Operating budgets · Incident management · Field operations · Workforce planning · Executive reporting · Regulatory outage reporting