Lauren M. Okafor
Technical Writer, Software Documentation
Seattle, WA · (206) 555 0134 · name@example.com · linkedin.com/in/laurenmokafor
Key Qualifications
EXPERIENCE
Five years of software documentation, three as the sole writer for two product teams
INDUSTRIES
Cloud software, data analytics products, developer tools
SPECIALTIES
Help center articles, release notes, in product text, docs as code, content analytics
SYSTEMS
MadCap Flare, Markdown, Git and GitHub, Docusaurus, Jira, Confluence, Figma, Google Analytics 4, Snagit
CREDENTIALS
Certified Professional Technical Communicator, Foundation, Society for Technical Communication
EDUCATION
Bachelor of Arts in English with technical writing minor, Puget Sound State University
Executive Summary
Technical writer with five years documenting cloud software for a company of 600 people, owning a help center of about 1,400 articles read 2 million times a year. Writes in a docs as code workflow, sits in two product teams' sprint ceremonies, and ships documentation with every release rather than after it. Known for cutting support tickets by fixing the article behind them.
Signature Achievements
- Cut support tickets on the top 20 help topics by 34 percent in a year by rewriting the articles those tickets pointed to.
- Migrated 1,400 articles from MadCap Flare to a Docusaurus site in Git in four months with no broken links at launch.
- Shipped release notes for 48 consecutive releases on release day.
- Raised the help center's average article rating from 3.6 to 4.4 out of five across 12 months.
- Wrote the in product text for a new onboarding flow that lifted trial activation by 11 percent.
- Built a style guide and templates adopted by six product managers who now draft first versions themselves.
Professional Experience
Technical Writer
Cascadia Data Systems, Seattle, WA July 2022 to present
Cloud analytics company of 600 people; sole writer for two product teams and a help center of 1,400 articles
- Write and maintain help center articles, tutorials and release notes for two products in Markdown in Git.
- Attend sprint planning and reviews for both teams and document features as they are built.
- Review in product text with designers in Figma and edit error messages and empty states.
- Track article views, ratings and search terms in Google Analytics 4 and prioritize rewrites from the data.
- Run a documentation review step in the release checklist so nothing ships without a matching article.
Associate Technical Writer
Rainier Payroll Software, Bellevue, WA August 2020 to July 2022
Payroll software company with a four writer team and a MadCap Flare help system
- Wrote task based help topics and quarterly tax update notes in MadCap Flare.
- Recorded and captioned 40 short how to videos in Camtasia.
- Tested every documented procedure in the staging environment before publication.
Certifications and Training
Certified Professional Technical Communicator, Foundation level, Society for Technical Communication, 2021
Google Analytics 4 certification, Google, 2024
Docs as code workshop, Write the Docs conference, completed 2023
Education
Bachelor of Arts in English with a minor in technical writing, Puget Sound State University, Tacoma, 2020
Core Skills
Help center articles · Release notes · Docs as code · Markdown and Git · MadCap Flare · In product text · Content analytics · Style guide authoring · Screen capture video · Sprint participation