Kayla R. Brennan
Salon Receptionist, Hair Salon Front Desk
Denver, CO · (303) 555 0147 · name@example.com · linkedin.com/in/kaylarbrennan
Key Qualifications
EXPERIENCE
Three years of salon reception at a 22 chair hair salon
SETTINGS
Full service hair salon with 26 stylists booking about 180 guests a day
SPECIALTIES
Stylist scheduling, rebooking at checkout, retail sales, color service timing, waitlists
SYSTEMS
Vagaro scheduling and point of sale, Vagaro online booking, Square terminal, Slack
CREDENTIALS
Vagaro front desk training, cardiopulmonary resuscitation and first aid
EDUCATION
High school diploma, Cherry Creek Ridge High School
Executive Summary
Salon receptionist with three years at the front desk of a 22 chair hair salon that books about 180 guests a day across cutting, color and extensions. Runs the Vagaro schedule for 26 stylists, checks guests in and out, sells retail at the desk and keeps the color bar on time when a service runs long. Known for a rebooking rate that the owner uses as the target for the other desk staff.
Signature Achievements
- Rebooks 74 percent of guests at checkout against a salon average of 55 percent, tracked weekly in Vagaro reports.
- Sells about 2,800 dollars of retail a week from the desk, the highest of four receptionists for six straight quarters.
- Cut the no show rate for the color department from 9 percent to 4 percent by taking card holds on bookings over 150 dollars.
- Filled 82 percent of same day cancellations from a text waitlist of about 60 guests a week.
- Trained two new receptionists on Vagaro checkout, gift card sales and the stylist request rules.
Professional Experience
Salon Receptionist
Larimer Street Hair Studio, Denver, CO August 2023 to present
22 chair hair salon with 26 stylists, a color bar and an extension room; about 180 guests a day across two desk shifts
- Book, confirm and check in about 90 guests a shift for cuts, color, balayage and extension services in Vagaro.
- Match new guests to the right stylist by service, price level and availability, and set the deposit for services over 150 dollars.
- Check guests out, recommend the retail the stylist used at the chair, and rebook the next visit before the guest leaves.
- Watch the color bar timing and shift processing appointments so a stylist is never double booked at the bowl.
- Answer about 120 calls and text messages a shift and reply to online booking requests within ten minutes.
Front Desk Associate
Foothills Cut and Color, Lakewood, CO May 2022 to August 2023
Eight chair neighborhood salon with walk in cuts, about 60 guests a day
- Checked in walk in and booked guests and kept the wait list moving for eight stylists.
- Rang up services and retail on Square and closed the register each night.
- Called the next day's guests to confirm appointments and cut no shows by a third.
Certifications and Training
Vagaro front desk and point of sale training, completed 2023
Cardiopulmonary resuscitation and first aid, American Red Cross, current through 2027
Colorado retail sales tax remittance training for salon retail, completed 2024
Education
High school diploma, Cherry Creek Ridge High School, Aurora, 2022
Core Skills
Vagaro scheduling · Guest check in · Rebooking at checkout · Retail recommendations · Color bar timing · Text waitlist · Card hold deposits · Gift card sales · Multi line phones · New guest matching